Stakeholder Support Officer

6 days ago

Roodepoort, South Africa South African National Blood Service Full time

The incumbent will provide administrative and other support for the implementation of stakeholder management, extending to patients, Drs and other key stakeholder groups. KPA 1:Support the implementation of a Comprehensive Stakeholder Engagement and Management Programme KPI 1.1. In coordination with the Stakeholder Manager, provide support in the implementation of a Stakeholder Management Strategy and supporting processes.1.2. Assist with the identification analysis, prioritisation and monitoring of stakeholder activities.1.3. Support the process of stakeholder mapping and periodic review thereof.1.4. Assist with the implementation of programmes to strengthen partnerships with key internal andexternal stakeholders through alignment with SANBS’ vision and strategic objectives.1.5. Support the divisions with processes of aligning divisional stakeholder plans to the corporate stakeholder plan.1.6. Assist with implementing ongoing surveys to analyse and assess stakeholder groups' perceptionsand needs and track the distribution of intelligence gathered to relevant internal stakeholders.1.7. Administer the CRM programme with stakeholders.1.8. Assist with tracking stakeholder issues and feedback and provide reports.1.9. Develop a stakeholder management risk register and ingrate it into the divisions’ register.1.10. Report monthly to the stakeholder Manager the departmental business scorecard. KPA 2:Financial Management KPI 2.1. Track the stakeholder management budget in line with strategic objectives and manage allocated funds accordingly.2.2. Monitor department cost centre reports monthly and flag discrepancies where necessary.2.3. Assist with the compilation of the department cost centre report as well as an explanation of variances and corrective action taken. KPA 3:Develop and manage a Stakeholder Database KPI 3.1. Set up a database that will provide Manage, update and maintain an electronic database of key stakeholders that will provide a snapshot of the complete relationship with each stakeholder as a central resource to be used in managing all aspects of the stakeholder management programme. KPA 4:Project Administration Report on Projects KPI 4.1. Assist with the administration of projects that have a direct impact on the development of services or relations between SANBS and its stakeholders.4.2. Manage project plans for stakeholder initiatives and ensure that agreed deadlines and completion of projects are met.4.3. Track expenses allocated to each project/initiative to ensure adherence to the approved budget.4.4. Assist with the compilation of stakeholder reports Holistic / Big Picture Thinking Problem solving Judgement and Decision-making Innovation and Creativity Personal: Ethical behaviour Flexibility / Adaptability Excellence Orientation Personal Development Drive and Belief in the Cause Resilience and Stress Management Professional Image and Visibility Interpersonal: Customer Service Orientation Knowledge sharing Conflict Management Teamwork Communication Professional/ Technical: Business and Financial Acumen Process Engineering / Systems competence Computer Literacy Best Practice Thinking. Project Administration Management Leadership: Customer Service Orientation Ethical Behaviour Excellence orientation Engaging Diversity Teamwork Education Degree in Communications / Marketing / Public Relations. or related field. Experience and knowledge requirements 5 Years’ experience in Stakeholder management. #J-18808-Ljbffr

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