Customer Support
2 months ago
Were looking for We are seeking a dedicated Customer Support & Onboarding person to join our team. This role is crucial in ensuring our users, tenants and landlord clients receive unparalleled support and success in using our solutions. You will also be responsible for the onboarding and training of landlords and tenants, ensuring they fully understand and effectively utilize our services Whats the role? You will be responsible for: Customer Support: Assist customers with inquiries via email, phone, and chat. Manage and respond to support tickets using Zendesk. Address and resolve customer issues efficiently and complaints professionally. Monitor and report back on customer feedback to continuously improve our service quality. Tenant Onboarding and Management: Conduct training sessions for new tenants Assist in the full onboarding process for new tenants. Help prepare onboarding materials and checklists. Support the coordination of training sessions for new users. Provide continuous support for tenant users Collaboration: Work closely with the admin team to manage general administrative tasks. Provide feedback to improve our customer support processes. Who are you? You anticipate customer needs and address potential issues before they become problems. You are able to find creative solutions to problems when standard approaches dont work. You are committed to doing a good job and putting in extra effort when needed. You are capable of working well with others and sharing knowledge to support the team. You are able to carefully check work and ensure accuracy in customer interactions. You are able to manage your own emotions and understand others' emotions to build good relationships. You are willing to learn and improve your skills over time. Boxes to tick Matric Experience in customer service or support roles. Basic understanding of CRM and ticketing systems like Zendesk. 5 years of experience
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Customer Experience Leader
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...
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Customer Support
6 months ago
Cape Town, South Africa Wipro Limited Full timeCape Town, South Africa - DOP - 3061052 **Job Description**: **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document...
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Customer Support
7 months ago
Cape Town, South Africa Jonsson Workwear Full timeOur depots personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Customer Support plays an essential role through providing a brilliant service to new and existing customers, by...
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Customer Support Professional
2 weeks ago
Cape Town, Western Cape, South Africa FYXER Full time{"h1": "Join Our Team as a Customer Support Professional", "p": "At FYXER, we are committed to providing exceptional customer service and support to our clients. We are seeking a highly skilled and dedicated Customer Support Professional to join our team. As a Customer Support Professional, you will be responsible for providing high-quality customer care...
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Customer Support Manager
7 months ago
Cape Town, South Africa The Red Fox Full time**The Company**:The Red Fox **Role Name**: Customer Support Manager **Location**: Noordhoek, Cape Town **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the...
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Customer Support Consultants
3 months ago
Cape Town, South Africa Fempower Full timeOur Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department. The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand....
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Customer Support Consultants
3 months ago
Cape Town, South Africa Fempower Full timeOur Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.The...
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Customer Support Consultants
3 months ago
Cape Town, South Africa Fempower Personnel Full timeOur Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.The...
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Customer Support Professional
2 weeks ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeJob Title: Customer Support ProfessionalAbout the Role:Provide exceptional customer support via multiple channels to ensure customer satisfaction and loyalty.Manage and respond to support tickets using Zendesk, addressing and resolving customer issues efficiently and professionally.Maintain accurate records of customer interactions and feedback to improve...
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Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Mukuru Full timeCustomer Support ConsultantMukuru is seeking a highly skilled and customer-focused Customer Support Consultant to join our World Class Customer Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries.The ideal candidate will have a strong...
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Customer Support Agent
5 months ago
Cape Town, South Africa The Red Fox Full time**The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...
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Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Fempower Full timeCustomer Support ConsultantWe are seeking a highly skilled and customer-focused Customer Support Consultant to join our team at Mukuru. As a key member of our Customer Support Department, you will play a vital role in providing exceptional customer service and support to our customers.The ideal candidate will have a strong understanding of customer service...
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Customer Support Specialist
2 months ago
Cape Town, Western Cape, South Africa HR Studio Full timeAbout the RoleWe're seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key ResponsibilitiesAssist customers with inquiries via email, phone, and chat, providing timely...
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Customer Support
3 weeks ago
Cape Town, South Africa HR Studio Full timeWe're looking for… We are seeking a dedicated Customer Support & Onboarding person to join our team. This role is crucial in ensuring our users, tenants and landlord clients receive unparalleled support and success in using our solutions. You will also be responsible for the onboarding and training of landlords and tenants, ensuring they fully understand...
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Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Emporium Full timeCustomer Support ConsultantEmporium is seeking a highly skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement training plans with customers to ensure successful adoption of our...
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Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa HR Studio Full timeWe're seeking a dedicated professional to fill the role of Customer Support Specialist at HR Studio. This position is crucial in ensuring our users, tenants, and landlord clients receive exceptional support and success in using our solutions.The ideal candidate will be responsible for:Customer Support:Providing timely and effective support to customers via...
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Customer Support Specialist
2 months ago
Cape Town, Western Cape, South Africa Fempower Full timeCustomer Support ConsultantAt Fempower, we are seeking a highly skilled and customer-focused Customer Support Consultant to join our team. As a key member of our Customer Support Department, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries.The ideal candidate will have a strong...
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Customer Support Agent
5 months ago
Cape Town, South Africa Yoco Full time**Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...
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Head of Customer Support
2 months ago
Cape Town, South Africa Yoco Full time**Who we are**: Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for...
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Customer Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeCustomer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key Responsibilities:Assist customers with inquiries via email, phone, and chat.Manage and respond to...