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ERP System Software Assistant

4 months ago

Johannesburg, South Africa HRS Staffing Solutions Full time
A commercial vehicle manufacturing company is looking to hire an ERP System Software Assistant.

The individual must have the following working experience:

  • Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
  • Communication and problem-solving skills to deliver support services for business applications
  • Responsible for the following systems/apps (but not limited): SAP, Evolve and Xperteck
  • Providing application support to users answer, identify issues and provide suggestions and long-term solutions
  • Investigate and analyze system issues to determine cause of issues and appropriate corrective action
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
  • Pre and post information systems implementation, and support with process owners
  • Contribute to the Help Desk knowledge base,
  • Review and recommend continuous improvement of the systems and support processes
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support

Qualifications:

  • Diploma / Certificate in Information Technology: System support or similar
  • Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
  • Experience in database systems, reporting and query tools
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
  • Effective time management skills and ability to priorities work assignments