ERP System Software Assistant

3 weeks ago


Johannesburg, South Africa Staff Solutions Full time

**Gauteng**, JHB - Eastern Suburbs**

**(Market related)**

Our client in the Automotive Industry is seeking a ERP System Software Assistant to join their team in Johannesburg.
- Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions.
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge.
- SAP
- Evolve
- Xperteck
- To provide proactive support to internal staff, and external customers:

- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Pre and post information systems implementation, and support with process owners
- Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Ensure all critical services/systems are monitored.

For more information please contact:
**HR Assist



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