Applications - Implementation Consultant & Team

5 months ago


Johannesburg, South Africa Motus Corporation Full time

Motus IT Applications Team is currently looking for a permanent Applications Implementation Consultant & Team Leader for Aftersales. The person will be responsible for understanding business requirements and act as the primary point of contact for a client and initiate implementation processes as quickly as possible.

**Position Overview**:
**Specific Role Responsibilities**:

- Daily EOD success failure monitoring
- Communicate to key department stakeholder's (project work)
- Gather user and or business requirements for enhancement changes or improvements
- Draft user requirement documents and user test cases
- Document business requirements for enhancement changes or improvements
- Monitor Development progress and communicate the same to stakeholders
- Communicate business requirements for enhancement changes or improvements
- Test developments and communicate feedback until completion
- Implement business requirements for enhancement changes or improvements
- Pilot business requirements for enhancement changes or improvements
- Scope and setup of new business solutions
- Manage implementation timelines and communicate deviations
- User training new business and or continuous improvements
- Update training documentation and engage with training department or update the platform as required
- Document all required changes as per company requirement (signed off change request forms)
- Identify, highlight and escalate project risks to stakeholders
- Collaboratively work to improve system / user performance while mitigating risks
- Work to ensure system and data accuracy and integrity
- Report and escalate system failures and / or data integrity issues
- Promote and encourage logging of calls
- Follow policies and standards in place by Motus and report non-compliance of the same
- Daily time management and call resolutions (update calendar)
- Prioritise other departmental requests without neglecting consultant work
- Promote team culture
- Cross train and upskill peers and / or support consultants
- Regular project status updates
- Complete projects succesfully in time, within budget
- Regular management feedback on all areas of work
- Report Writing and format stationery
- Travel to sites for extended periods during initiative piloting, user groups and or implementationsverall:
**Qualifications and Experience**:

- 5 years experience in the Motor Industry trade and dealership (preferably in Aftersales)
- Project management experience
- Drive, Auto-Mate, Rev8, Microsoft Office suite

**Skills and Personal Attributes**:
Understanding and experience in working on a service desk platform

Experience in an IT service environment is a plus
- Hardworker who pays attention to detail and capable of dealing with difficult customers
- Strong analytical, problem solving and critical thinking skills
- Excellent communication, interpersonal and leadership abilities
- Be able to work in a team & communicate to & with team members & team leaders
- Pay attention to Detail
- Time & Task Management with ability to uphold SLA
- Communicate efffectively with users
- Should be able to work under pressure according to deadlines
- Should be able to work overtime when required



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