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Duty Manager. Boutique Hotel. Franschhoek

4 months ago

Franschhoek, South Africa Pick Me Recruitment Full time
DUTY MANAGER – Luxury Boutique Hotel (Franschhoek)

Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced DUTY MANAGER to join their team.

The ideal candidate is passionate about exceptional service, with a strong operational skillset and work ethic. A minimum of 3 years Duty Manager or Assistant Hotel Management experience in a 5* Hotel environment advantageous.

Position Requirements

• Grade 12- Matric Certificate
• Tertiary qualification in Hospitality or Hotel Management
• Valid Driver’s license
• Ability to work shifts including night shift.
• Personal and professional integrity of the highest standard
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Preference will be given to candidates from Franschhoek and neighbouring areas
Experience and Skill
• Minimum of 3 years Duty Manager or Assistant Hotel Management experience
• Previous 5* Hotel experience would be advantageous
• Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet
• Process excellence and service delivery
• Sustainable quality and attention to detail
• Innovation for results
• Initiative and change agent
• Teamwork, cross organisational collaboration and building high performance teams
• Managing uncertainty (ambiguity) and adaptability

Key Responsibilities
• Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
• Deal with and or escalate guest challenges/complaints
• Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms
• Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code
• Enforce a zero-tolerance disciplinary code
• Work closely with Finance and Reservations teams
• Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback
• Communicate occupancy changes to all departments
• Training on Front Office Procedures / SOP’s
• Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out
• Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
• Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets
• Minimize waste and control resources within your department
• Managing the Front Office floats (reception and “Forex”)
• Ensure, enforce and maintain Health and Safety standards

Remuneration Details:

Competitive Basic Salary plus Benefits (Add-on approach)