Collections Agent
7 days ago
Collections Agent - Utilities Contact Centre WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. Why Join Us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place. Key Responsibilities Proactively contact customers both by telephone and in writing. Work to agreed quality standards and within agreed timescales. Proactively develop and maintain specialist industry, business and system knowledge. Manage complaints and ensure compliance. Liaise with internal and external colleagues throughout the business and externally with customers. Apply debt collection techniques and demonstrate excellent negotiation and communication skills. Work with customers to reduce debt in a timely manner to meet agreed targets. Deal with customer queries and internal queries within agreed SLAs. Mitigate any risk to our client and take necessary escalation action as appropriate. Maintain customer related information on systems to required standards, keep accurate records, identify gaps and proactively collect appropriate information. Qualifications Matric (high school diploma). 6-12 months call centre experience, preferably with knowledge in collections. Experience dealing with international clients, particularly in the US Market. High proficiency in verbal and written English; a neutral accent is preferred since customers are businesses based in Canada. Customer orientation in an international and multicultural context; willing to discover customer needs and act accordingly. Focus on quality: set high quality standards for your work and strive for continuous improvement. #J-18808-Ljbffr
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Collections Agent
2 weeks ago
Cape Town, South Africa Pty Full timeYour Purpose The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. To collect the Virgin Active Way, the collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence. Do the best work of your...
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Collections Agent
7 days ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose....** The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. - To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence - Do the best work...
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Collections Agent
1 day ago
Cape Town, South Africa O'Dwyer Personnel Full timeSalary - CTC (R7500) Breakdown - R6500 Basic + Benefits = R7500 CTC + Incentives Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a certificate)! - 1 year collections experience essential - Ability to work shifts - Good communication...
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Collection Agent
3 days ago
Cape Town, South Africa African Unity Life Ltd Full timeAn authorised financial service provider, operating within the long-term insurance industry in South Africa, requires the services of a **Collection Agent**. **This is a 12-month fixed term contract.** **Tasks and responsibilities will include but not be limited to** **Key Responsibilities**: (The primary tasks, functions and deliverables of the...
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Collections Agent
2 weeks ago
Cape Town, South Africa O'Dwyer Personnel Full timeSalary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a...
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Collections Agent
2 weeks ago
Cape Town, South Africa Virgin Active Full timePurpose Your Purpose. The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. Collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence. To do the best work of your life by enabling...
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Uk Collections Agent
1 day ago
Cape Town, South Africa abc Full timeJob Title: UK Collections Agent Location: Cape Town /Permanent Reports To: Collections Agent Key Responsibilities: - Handle inbound and outbound calls to UK clients regarding outstanding debts. - Communicate effectively with clients to arrange repayment plans and schedules. - Maintain accurate records of all collection activities and client...
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Collections Agent
7 days ago
Cape Town, South Africa Megan Frg Consulting Full time**About the role**: Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced...
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Collections Agent
2 weeks ago
Cape Town, South Africa Lendplus Technology Full timeDebt Collections Agent Location: Cape Town Key Responsibilities Proactively contact debtors via telephone or written communication to secure payment arrangements. Negotiate and set up realistic and sustainable repayment plans in line with company policies. Accurately maintain records of customer interactions, agreements, and payment progress. Ensure customer...
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Outbound Collections Agent
1 week ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA POSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
