Collections Agent
2 weeks ago
Purpose Your Purpose. The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. Collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence. To do the best work of your life by enabling experiences that help people live an active life; to make exercise irresistible; to focus on giving members an irresistible experience. Responsibilities Always contribute toward achieving the strategic business vision and do it in a way that aligns with our business values of learning, improving, inspiring, having fun, and always doing the right thing. Handle arrear memberships telephonically or via written correspondence. Collect arrears using the in‑house collections methodology and ensure these clients remain part of the Virgin Active family. Deal with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. Ensure all dealings with members are in alignment with the company culture and values. Work cross‑functionally with other department leaders to ensure that the objectives of the business are met and outcomes are delivered. Minimum Requirements Matric or equivalent qualification. Up to 3 years’ experience as a collections agent / representative or similar sales role. Proven track record of successfully meeting collections budgets, preferably over the phone. Outstanding negotiation skills with the ability to resolve issues and address complaints. Must be able to converse, read, and understand English. Excellent communication and interpersonal skills. Resilient to handle customer rejection. Ability to multitask, switch between multiple systems, and switch channels from phone to email. Ability to be polite and compassionate without lacking confidence. Desired Skills Customer‑centric focus. Display empathy and ability to build rapport. Quality must be your key focus in delivering the result. Excellent influencing skills. Manage objection and resolve calls. Work independently and as a good team player, treating the team with respect. Additional Preferences Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems. #J-18808-Ljbffr
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Collections Agent
1 week ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose....** The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. - To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence - Do the best work...
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Collections Agent
3 weeks ago
Cape Town, South Africa Pty Full timeYour Purpose The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. To collect the Virgin Active Way, the collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence. Do the best work of your...
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Collections Agent
3 days ago
Cape Town, South Africa O'Dwyer Personnel Full timeSalary - CTC (R7500) Breakdown - R6500 Basic + Benefits = R7500 CTC + Incentives Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a certificate)! - 1 year collections experience essential - Ability to work shifts - Good communication...
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Collection Agent
5 days ago
Cape Town, South Africa African Unity Life Ltd Full timeAn authorised financial service provider, operating within the long-term insurance industry in South Africa, requires the services of a **Collection Agent**. **This is a 12-month fixed term contract.** **Tasks and responsibilities will include but not be limited to** **Key Responsibilities**: (The primary tasks, functions and deliverables of the...
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Collections Agent
2 weeks ago
Cape Town, South Africa O'Dwyer Personnel Full timeSalary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a...
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Uk Collections Agent
3 days ago
Cape Town, South Africa abc Full timeJob Title: UK Collections Agent Location: Cape Town /Permanent Reports To: Collections Agent Key Responsibilities: - Handle inbound and outbound calls to UK clients regarding outstanding debts. - Communicate effectively with clients to arrange repayment plans and schedules. - Maintain accurate records of all collection activities and client...
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Collections Agent
1 week ago
Cape Town, South Africa Megan Frg Consulting Full time**About the role**: Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced...
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Collections Agent
3 weeks ago
Cape Town, South Africa Lendplus Technology Full timeDebt Collections Agent Location: Cape Town Key Responsibilities Proactively contact debtors via telephone or written communication to secure payment arrangements. Negotiate and set up realistic and sustainable repayment plans in line with company policies. Accurately maintain records of customer interactions, agreements, and payment progress. Ensure customer...
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Outbound Collections Agent
1 week ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA POSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
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Outbound Collections Agent
3 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
