Call Center Sales Manager
4 weeks ago
Overview Seeking a hands‑on leader to manage inbound and outbound sales call center operations, drive performance, coach teams, and ensure customer satisfaction. Key Responsibilities Oversee daily call center operations and workforce management. Monitor and improve KPIs (AHT, conversion, adherence, service levels). Lead, coach, and motivate team leaders and agents. Conduct performance reviews, quality checks, and training sessions. Ensure compliance with POPIA, GDPR, and company policies. Prepare performance reports and implement improvement strategies. Foster a high‑performance, positive culture. Requirements Bilingual in English & Afrikaans. 5+ years in sales call centers, 2–3 years in management. Strong knowledge of KPIs, sales performance, and call center systems. Proficient in CRM, dialers, WFM tools, and MS Excel. Excellent leadership, coaching, and communication skills. Hands‑on management style, able to work on the floor. Track record in achieving sales, conversion, and retention goals. Preferred experience in financial services, telecoms, insurance, etc. #J-18808-Ljbffr
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Customer Service Call Center Agent
2 days ago
Cape Town, South Africa Mariposa Call Center Full timeMariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...
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Sales Agent
2 days ago
Cape Town, South Africa Mariposa Call Center Full timeMariposa Call Centre is currently seeking Experienced Outbound Sales Consultants to join our ever-expanding dynamic & driven offshore sales team. Our client is a leading moving brokerage in the US, that provides nationwide moving services to residential consumers in addition to providing assistance in the home services and self-service relocation...
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Call Center
6 days ago
Cape Town, South Africa Connor-Com Full timeJob Details Minimum experience Entry Level Company primary industry Telecommunications Job functional area Sales Salary -Basic and commission Job Description Our world class call center based on the pristine Millstone is expanding and we need ambitious, target driven telesales agents to market mobile and data contracts to the local market. Here's 5 great...
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Sales Call Center Agent
2 hours ago
Cape Town, South Africa WNS Global Services Full time**Company Description** We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring...
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Debt Review Call Center Manager
2 hours ago
Cape Town, South Africa MMWentzel Full time**Daily Functions** - Drive overall performance, sales and manage processes. - Responsible for supervisory support, debi check authorizations, sales, leads and delivering results. - Produce reports and lead process meetings within the call center. - Provide training to new call center staff. - In addition to call service levels, customer satisfaction and...
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Inbound Call Center Manager
2 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
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Inbound Call Center Manager
1 week ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
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Call Center Agent
4 days ago
Cape Town, South Africa VirtuHire Full timeJoin our dynamic team at VirtuHire as a Call Center Agent! In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service. This position requires you to work on-site from...
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Dynamic Call Center Sales Pro | Gaming
2 weeks ago
Cape Town, South Africa Sales Fraternity Full timeA dynamic sales consultancy is seeking a motivated Sales Agent in Cape Town. The ideal candidate will have call centre experience, particularly in the gaming, gambling, or forex sectors. Responsibilities include conducting sales calls, meeting targets, and providing exceptional customer service. Candidates must have a valid South African work permit. This is...
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Call Center Team Leader
2 weeks ago
Cape Town, South Africa Alpha Konnect Full timeThe Call Center Team Leader at Alpha Konnect is the **leader of,** and is **responsible for,** the **sales performance and behaviour** of the sales people under their management. **Responsibilities & Duties** The responsibility of the Call Center Team Leader is not exhaustive and may change from time-to-time as decided by Management. Below are the...