Night Front Office Ambassador

3 weeks ago


Cape Town, South Africa eJobDesign Full time

Join to apply for the Night Front Office Ambassador role at eJobDesign. People are the foundation of our business. Vineyard Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships. Position Night Front Office Ambassador – Newlands, Cape Town – Permanent Contract Responsibilities Oversee the entire guest journey from arrival at the front entrance through check‑in, room assignment, stay assistance, account preparation, payments, and departure farewell. Attend to face‑to‑face guest queries, take reservations, and answer phones. Maintain records and create and keep a filing system that serves as the central point for information and assistance for guests. Assist guests with check‑out and accept final payment for their room accounts, ensuring they have had a pleasant stay. Qualifications Matric Certificate with a preferably Hospitality‑related Tertiary Qualification. At least 2 years’ experience as a Front Office Receptionist/Ambassador in a 4* establishment at minimum. Ability to work various shifts and across multiple functions. Computer literacy in MS Office, Opera/Protel. Neat appearance and excellent front office operation skills. Extensive product knowledge of the hotel and the city. Outstanding communication skills, high level of accuracy, devotion to quality, ability to perform under pressure, client‑focused, social skills, and integrity. Adherence to the highest standards of ethical conduct and commitment to the hotel’s values, service and leadership ethic. How to Apply Please click the apply button. Please apply by no later than close of business on 13 November 2025. If you have not heard from us within 2 weeks after the closing date of this advert, please deem your application as unsuccessful. Preference will be given to candidates who meet the requirements of our Employment Equity Plan. #J-18808-Ljbffr



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