Front Desk Ambassador

3 days ago

Cape Town, South Africa ITC Hospitality Group Full time

**Key Responsibilities**: - Must be able to work shifts (early morning through early afternoon, or early afternoon through 10:00pm) on a rotation basis - Check-in and check-out of guests - Make travel arrangements for sightseeing and tours (concierge services) - Receive, store and deliver luggage - Perform office duties as required - Ability to follow all Company SOP's - Liaise with Housekeeping and Maintenance Departments and communicate guest requests in a timely and expeditious manner - Inform guests of the hotels services and facilities, policies and procedures - Deal with enquiries and requests from in-house guests - Take messages for guests - Finalise guests' bills and issue receipts upon payment on extras account. - Place guests' possessions in a safe if requested - Follow in-house procedures to help ensure the security of guests and employees - Perform general secretarial duties, such as preparing correspondence and attending to incoming calls - Participate with in-house guest satisfaction calls via telephone - Perform other Front Desk Ambassador duties as required/instructed **Requirements**: - Friendly and service orientated with a "can do" attitude - Always a smile on your face and in your voice - Reliable, responsible and dependable to fulfil obligations - Excellent communication skills - Attention to detail - Willingness to lead, take charge and offer direction - Ability to multitask - Show initiative by taking control of task - Be available shift work (mornings, afternoon or nights) on weekdays, weekends and holidays - MUST live within the immediate Cape Town area **Preferred Qualifications and Experience**: - Grade 12 or equivalent - Accommodation Certificate/ Hotel School diploma is advantageous - At least 2 years’ previous experience in the same or similar position in a 4/5-star hotel - Familiar with all duties and procedures in Front Office Department - 1 years’ Channel manager experience essential - Valid Driver's licence - Third language is advantageous Pay: R10 000,00 - R12 000,00 per month Work Location: In person

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