Team Leader

2 months ago


Sandton, South Africa Edge Executives Full time
We are seeking an experienced and dynamic Team Leader Client Services to join our client's team.

Key Responsibilities:

  • Provide operational support and guidance to your team, ensuring compliance with internal processes and client SLA requirements.
  • Monitor and manage various aspects of client services, including ADMs, PIRs, accounting queries, and refunds.
  • Conduct daily briefs, debriefs, and quarterly performance appraisals to facilitate the achievement of team targets.
  • Support your team in problem-solving, training, and succession planning while promoting a culture of continuous improvement.
  • Work closely with the Head of Client Services and HR Department to coordinate disciplinary processes and support change management initiatives.
Requirements:
  • Education: Grade 12 with a minimum of 6 years of experience in client services.
  • Technical Certification: Competency at an Intermediate Gold level in the Wings Consultant Technical Evaluation and Advanced Level in English Business Writing.
  • Experience: Minimum 6 years of experience in a consultancy role, with previous experience in a junior management role being advantageous.

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