Support Engineer L1

5 days ago

Cape Town, South Africa Data Centrix Full time

SUMMARY Managed Talent Solutions’ client is looking for a Support Engineer (Level 1) to be based full-time onsite at their offices in Woodstock, Cape Town. The ideal candidate should have 3-5 years of IT support experience with solid exposure to Intune, SCCM, and Bitlocker. A valid driver’s license and own transport are essential. The successful candidate will be responsible for providing first-line technical support, troubleshooting, and maintenance of desktop systems, networks, and servers. Qualifications and Experience Required Matric (Grade 12) and a relevant IT qualification (Diploma or equivalent). A+ and N+ certifications essential. MCSE / MCIPT or CCNA certification advantageous. 3-5 years’ experience in IT technical support. Proven experience providing first-line technical support and troubleshooting for desktops, networks, and servers. Solid hands‑on experience with Intune, SCCM, and Bitlocker. Proficient in Windows operating systems (XP–11), Active Directory, and Microsoft Office Suite. Strong understanding of networking principles, hardware, and software troubleshooting. Exposure to server, storage, and networking environments. Valid driver’s license and own transport essential. Responsibilities Provide daily technical support, troubleshooting, and maintenance of desktop systems, servers, and networks. Manage and resolve assigned service requests within agreed SLAs. Install, configure, and test desktop computers, peripherals, and software applications. Support and maintain computer networks, including TCP/IP printing and connectivity. Perform “Smart Hands” support as required for onsite technical assistance. Assist with user setup, account management, and software installations. Train and support end-users on hardware and software usage. Maintain and update documentation related to systems, procedures, and incidents. Build and maintain strong working relationships with end-users, colleagues, and contractors. Adhere to company standards, policies, and procedures while ensuring service excellence. #J-18808-Ljbffr

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