L1 Support agent/Supervisory IFS

1 week ago

Cape Town Western Cape South Africa Blue Pearl PTY Full time R400 000 - R600 000 per year

We are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client. As an L1 Support for IFS, your primary responsibility will be to provide first -level technical support and assistance to end -users regarding IFS applications and systems. Your role will involve troubleshooting issues, resolving tickets, and escalating complex problems to higher -level support teams when necessary. RESPONSIBILITIES: • End user support triage and escalation. • System Health check (e.g. backups, server health, integration reporting) • End user support triage and escalation. • simple user requests (e.g. over the shoulder support, FAQs) • ARMS request processing (e.g. User onboarding) • System personalisation (e.g. search filters) • Respond to end user queries (e.g. access level queries, reporting, user -level incidents) • Respond system event alerts, log faults (e.g. System performance incidents) • Usability checks (e.g. system responsiveness) • Create problem records (e.g. for repeat incidents) • Data Quality checks (e.g. foundation data validation) • Integration reporting (e.g. ticket status alignment) • Conduct runbook automations (e.g. automated process restarts, invoke workflows) • Software license compliance • Sox control (Remedy user attestation reports) • Incident comms (all severities, business hours) Requirements SKILL SET(IFS): • Basic Unix and Database SQL skills • Basic IFS admin skill • Ability to provide End User support, respond to all type of queries from end users (access level queries, user level incidents, reporting, etc.) • Proficiency in following troubleshooting procedures and documenting solutions. • Experience with ticketing systems like Jira, Remedy.

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    1 week ago

    Cape Town, Western Cape, , South Africa Blue Pearl PTY Full time R250 000 - R450 000 per year

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