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Airline Ticket Agent

3 months ago

Pretoria, South Africa Directive LifeSkill Facility Full time
Airline Ticket Agents provide customer service to passengers, helping them to book, change or cancel their flights. They provide advice on fares, flight schedules, travel insurance and other related services. They also issue tickets, check passengers in and answer any queries passengers may have.

Airline Ticket Agent Duties
Deal with customer inquiries and reservations, both in person and over the phone
Provide customers with information regarding flight schedules, fares, and connections
Issue tickets, boarding passes and other travel documents
Help passengers with check-in procedures, baggage handling and special needs
Assist customers with problems that may arise during travel
Process ticket changes and refunds
Assist in other duties such as scheduling flights and handling customer complaints

Airline Ticket Agent Requirements
Excellent customer service skills
Good communication and interpersonal skills
Able to work under pressure
Good numeracy and literacy skills
Strong attention to detail
Good organisational and problem solving skills
Ability to work under pressure