OTR Technical Representative

1 month ago


Boksburg, South Africa Cre8work Full time

We are seeking a skilled and customer-focused Technical Representative to join our team. The successful candidate will act as a liaison between our technical department and customers, providing expert support, troubleshooting, and advice to ensure exceptional service delivery.

Key Responsibilities:

  • Respond promptly to customer inquiries, providing accurate technical information and assistance.
  • Diagnose and troubleshoot product or service issues, guiding customers through resolutions.
  • Liaise with the internal technical team to escalate and resolve complex problems efficiently.
  • Conduct product demonstrations, training sessions, and presentations as required.
  • Document customer interactions, issues, and resolutions accurately for future reference.
  • Assist in developing technical guides, FAQs, and support materials to enhance customer experience.
  • Stay up to date with industry developments, product updates, and best practices.

Qualifications and Skills:

  • Proven experience in a technical support, sales, or customer service role.
  • Strong technical knowledge in (specific technologies, tools, or systems relevant to the job).
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal abilities.
  • Ability to work independently and manage multiple tasks effectively.

Customer Service Representative Requirements:

  • Matric certification 
  • Comfortable using computers.
  • Experience working with customer support
  • Contactable references
  • Tyre industry knowledge is advantageous 


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