IT Support Engineer

7 days ago

Cape Town, South Africa Twizza Full time

Job category: Other: FMCG, Retail, Wholesale and Supply Chain Contract: Permanent Remuneration: Market Related EE position: No Introduction Twizza, South Africa's fastest-growing, proudly South African non-alcoholic beverage company and holder of the prestigious Top Employer designation, is seeking a dedicated Support Engineer to join our IT team in Cape Town. We are an innovative, entrepreneurial organization committed to excellence, collaboration, transparency, and respect. If you're a passionate and results-driven IT professional with a technical background, this is your opportunity to be part of a high-performing team. Your Tech Arsenal: First-Line IT Support: Be the smiling voice on the other end of the line, resolving user issues promptly and efficiently. Helpdesk Hero: Take charge of the IT Helpdesk , ensuring incidents are logged, tracked and resolved with lightning speed . Device Doctor: Breathe life into computers, notebooks, tablets, and mobile phones, setting them up and supporting them like a pro. Office 365 Ace: Master the art of Office 365 and Microsoft platforms , empowering users and maximizing productivity. Network Ninja: Monitor the network like a hawk, spotting and resolving issues before they become problems. Asset Avenger: Keep a keen eye on IT resources, maintaining accurate asset inventory records. Software Sleuth: Be the detective of software reliability, reducing downtime and keeping things running smoothly. Security Sentinel: Guard the gates with Windows Server security compliance , ensuring regular audits and updates. You must be able to demonstrate how you can apply these: Driving for Excellence, Business Focus, Innovation, Building Partnerships & Effective Communication in a work context. You must be able to demonstrate how you are able to: Play to Win, Innovate & be Passionate. Qualifications: Grade 12 or equivalent. Diploma in Information Technology (NQF Level 5) preferred. Experience: 3-5 years of experience in Windows Server Administration and Desktop Support. Proficiency in: Active Directory Office 365 Cloud Administration Endpoint Manager SharePoint Online Microsoft Hyper V DHCP, DNS, Group Policy Veeam Backup Basic VOIP skills Knowledge of wireless networks, routing, switching, and VLANs. Technical Skills: Proven ability to diagnose and resolve complex IT issues: Demonstrate a systematic approach to troubleshooting, utilizing relevant tools and knowledge to identify root causes and implement effective solutions. Strong working knowledge of Windows Server and Active Directory: Confidently manage user accounts, groups, permissions, and policies. Proficiency in Office 365 and Microsoft platforms: Manage user access, troubleshoot issues, and optimize platform utilization. Network troubleshooting and monitoring: Understand network principles, identify and resolve network connectivity and performance issues, and proactively monitor network health. Hardware and software support: Install, configure, and troubleshoot various devices and software applications. #J-18808-Ljbffr

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