Client Insights

Client Insights & Reporting Specialist Role overview Social Places is seeking a Client Insights & Reporting Specialist to own the delivery of high-quality client-facing reports, presentations, and insights across our account management portfolio. This role blends strong analytical capability, compelling storytelling, and design sensibility to transform complex data into engaging, actionable insights for clients and senior executives. Key responsibilities Insight generation & data analysis Analyze a broad spectrum of data including marketing performance, consumer engagement, competitor benchmarks, and local presence performance across digital platforms. Translate complex analytics into clear, actionable recommendations aligned with client goals. Use AI tools to automate, enhance, and scale insight generation and storytelling across reporting deliverables. Ensure insights remain relevant by integrating emerging industry trends, including AI-driven search and evolving consumer behaviours. Quantify ROI, uncover missed opportunities, and identify strategic levers for growth across client portfolios. Client reporting & presentations Create monthly, ad hoc, and case study reports that clearly communicate marketing, reputation, and sentiment data. Develop executive-level client presentations for pitches, strategy reviews, and performance updates. Maintain and evolve reporting templates and presentation structures to align with brand and industry best practices. Ensure all deliverables are visually engaging and brand-compliant, supporting a high standard of client presentation Client engagement & collaboration Work closely with Account Managers to understand client objectives, tailoring insights to drive retention and strategic impact. Present insights and recommendations internally to enable external delivery that resonates with client decision-makers. Collaborate cross-functionally with product, operations, and sales teams to feed insights into broader business strategy. Workflow management & delivery Track and manage workload to ensure timely delivery of all reporting commitments, including: Monthly Reports, Case Studies & Ad Hoc Reports Stay current on marketing trends, reporting technologies, and design innovations to ensure continuous improvement and relevance in reporting deliverables. Qualifications & experience 3+ years in marketing, account management, brand management, or client-facing data insights roles. 2+ years of experience creating executive-level presentations and reports. Advanced PowerPoint, Google Slides, and Excel skills; experience with data visualization tools (e.g., Tableau, Power BI) is advantageous. Strong analytical and problem-solving skills, with a track record of converting complex data into simple insights. Proven experience using AI tools to support research, data analysis, or presentation building. Experience managing high-volume reporting workloads while maintaining accuracy and quality. University degree in marketing, business, data analytics, or a related field is preferred. Qualifying criteria Proven ability to simplify complex data into clear, actionable client insights. Strong experience in executive communication and storytelling that influences decision-making. A portfolio demonstrating storytelling, data visualization, and design skills. Ability to manage multiple projects and deadlines in fast-paced environments. A strategic thinker who understands client needs, commercial objectives, and can align insights to business growth goals. Familiarity with AI-driven content and data tools to enhance productivity and insight quality. #J-18808-Ljbffr