Insights Consultant

Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of brands like PepsiCo, Mars and General Mills. We are a values‑driven company that is committed to our employees' wellbeing and growth, believing that people are our greatest asset and creating an environment where they can thrive. Job Summary: As an Insights Consultant within our Cape Town Insight Hub, you will play a crucial role in delivery market research projects, responding to client briefs related to consumer attitudes and behaviours to inform product innovation and brand communications. The hub team delivers projects utilising both quantitative and qualitative research techniques on social datasets to analyse data, identify trends and understand consumers' shifting interests. In collaboration with our Insight and Client teams in Cape Town, London & New York, you will be jointly responsible for ensuring we provide high‑quality insights and analytics across a diverse range of client projects. At Black Swan, we work with a world‑class array of clients, including PepsiCo, Nestlé, Heineken and COTY, focusing on strategic markets such as the US, UK, Brazil, Mexico, Japan and France, among others. This role presents an opportunity to enhance your insights skills in addressing captivating client issues and expanding your knowledge of how social research and data science can revolutionise traditional research approaches. Key Responsibilities Conduct both data‑led and qualitative analysis, utilising Black Swan's proprietary tools and interpreting large volumes of Excel data. Craft succinct reports of analysis, identifying compelling insights that answer key business questions. Actively participate in client and internal meetings, debriefs and presentations. Share ideas and key learnings within the team through informal communication and team sharing sessions. Monitor the project's performance and escalates obstacles to project quality or timing to the appropriate stakeholder. Serve as a role model to our Insights Associates, troubleshooting, coaching and training on tasks such as taxonomy builds, expanding inclusion and exclusion terms, data curation and outputting. Requirements Strong academic background with a relevant degree or post‑graduate qualification. 2‑3 years of relevant work experience in qualitative and quantitative research or data analysis. Interest in product innovation, new technologies and understanding consumer attitudes & behaviour. Enthusiasm for emerging research techniques and the potential of social data. Proficient in working with and interpreting large volumes of Excel data. Skilled at using PowerPoint to present in a professional and visually compelling way. Comfortable working with a range of stakeholders, including clients, and confident in presenting. Ability to work both independently and collaboratively with team members in different locations. Bring energy, positivity, compassion and empathy to every team interaction. What We Offer Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day). Career Development: we prioritise your development through global benefits such as staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives and volunteering opportunities. Flexible leave policy, birthday half day and social events to make work enjoyable. Exciting clients and projects: you will work with some of the world's most pioneering CPG brands, operating at the cutting‑edge of our industry. Talented teams across three continents that expose you to highly skilled, multi‑disciplined professionals. Diversity and Inclusion We believe in cultivating a workplace where everyone feels respected and valued. Our business thrives when we embrace the unique qualities and perspectives of each individual, enriching our approach to how we operate. We are committed to attracting, nurturing and advancing individuals from diverse backgrounds, encompassing race, gender, disability, religion, sexual orientation and more. In line with South African employment law, we recognize the importance of ensuring that individuals with disabilities have meaningful access to our workplace and provide reasonable accommodations throughout the application process. Black Swan is an equal opportunity employer and adheres to employment equity and affirmative action principles. All qualified applicants will receive consideration for employment without regard to race, colour, sex, age, disability, religion, national origin or any other protected characteristic. #J-18808-Ljbffr