Regional Operational Support Manager

3 months ago

Johannesburg, South Africa TalentCru Full time

A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Regional Operational Support Manager in Gauteng.

The Regional Operational Support Manager is responsible for the overall leadership, management, and support of the ACMS structure, within the Gauteng region, related recruitment, payroll, assessment, and deployment activities aligned to the national recruitment strategy.

  • Grade 12 essential
  • NQF 5 or higher HR or related Qualification essential
  • BCom Logistics Management Degree (Advantageous)
  • At least 5 years of Operational management experience.
  • Knowledge of best practice people frameworks and solutions
  • IR/CCMA experience essential
  • Previous Logistics Operational Experience
  • Previous recruitment management experience

OPERATIONS SERVICE DELIVERY

  • Monitor weekly activity of the regional ( Gauteng Region) Operational Support Shift Managers;
  • Monitor and drive projects relating to the recruitment and selection of assignees;
  • Ensure available pools of high-quality assignees according to client requirements and volume cycles;
  • Continuously liaise with ACMS Operations to address problem areas and ensure an integrated approach in assignee recruitment and site deployment;
  • Analysis of weekly Operation Support Shift Manager stats relating to filling rate, churn (new vs replacement vs ad-hoc, reason for replacement), placement rate, referral rate, and implementation of required corrective measures;
  • Management of TES resource pools in order to recruit quality assignees as part of the ACMS perm pool
  • For higher-level positions, get involved in higher-level recruitment if required.
  • Manage all IR in conjunction with the Ops team and with the assistance of the IR Officer

ADMINISTRATION REPORTING

Complete reports on standardized templates and submit them to Regional Operations Manager:

  • Monthly Financial reporting :
    • Staffing Invoicing;
    • Leave report (Annual leave, sick leave, and Family responsibility leave) balances and spent
    • Expenses (Licenses, Medicals, PPE, any ad-hoc expenses, Overtime, Leave)
  • Monthly blue-collar placement reports;
  • License expiry report;
  • Training report

PEOPLE MANAGEMENT

  • Daily management and coaching of direct reports;
  • Ensure branch-level adherence to all HR policies, processes, and SOPs;
  • Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee;
  • Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in the business unit; Ladder of progression i.e. GA to Picker, Picker to Forklift, Forklift to Reach Truck
  • Ensure that the organizational structure is staffed with high-calibre staff to drive the day-to-day operations and service delivery.
  • Ensure that there is sufficient multi-skilled staff for immediate selection with the ladder of progression as the backbone

COMMUNICATION WITH INTERNAL AND EXTERNAL CLIENTS

External

  • Interact with clients in a support role when requested by ACMS operations;
  • Visit client when a need is identified to better understand clients requirements (e.g. to increase quality, retention, hit rate, etc.);
  • Interact and engage with assignees to understand their pain points and suggestions, and implement appropriate action plans;

Internal

  • Develop a great relationship with Operations and liaise with Ops before, during, and after recruitment and provide weekly feedback;
  • Request site/client visit with Ops if needed;
  • Weekly feedback meeting with Ops to discuss processes, and challenges experienced and ensure that the client understands our recruitment process and timeframes. Share the past week’s activity and expected recruitment needs for the following week;
  • Training of ops;
  • Structure;
  • Process;
  • Training times
  • What is expected from ops

COST MANAGEMENT

  • Management of PPE, licensing, and medicals of employees.
  • Ensure Invoicing is Correct/up to date and invoiced timeously to the client
  • Ensure the Gauteng Operational Support structure is efficient and delivers the required level of output/ productivity.
  • Ensure that Leave, Sick leave and FRL is managed accordingly and monitor sick leave abuse
  • Management of late coming/early end shift/absenteeism (principle of “always at work and one time†needs to apply)

STRATEGY

  • Recruitment strategy development and execution to meet client, assignee, and internal company expectations in line with best practice;
  • Conduct market research and stay abreast of trends;
  • Ensure that competency-based recruitment methodologies are implemented, and utilized throughout all centres to ensure the best skills are matched to the best available position.
  • Drive the focus on candidate experience and building ambassadors within our clients

COMPLIANCES

  • Ensure the required candidate documentation (Pakkies) management processes and systems are in place in the branch to ensure compliance with internal, Adcorp, and DoL audits;
  • Make recommendations for improvement based on audit findings;
  • Ensure compliance with ‘non-negotiables’ as per SOP and scanning of docs onto AX through;
  • Ensure compliance with relevant legislation, client SLAs, company policies/SOPs, and corporate governance requirements;
  • Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines, and client requirements;
  • Along with the HR team, drive BBBEE and Employment Equity compliance within the Business Unit

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