Accommodation Coordinator

3 weeks ago


Cape Town, South Africa EF Full time

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Are you ready for a dynamic role in a truly international environment? As the Accommodation Coordinator, you will ensure the well-being and satisfaction of our international students at their host families while recruiting new host families and managing the current ones. Start Date: October 2025. This is a 3-Day per Week Role with a 3-Month Contract and possibility to convert to a Full-Time Position. Your Key Responsibilities Will Include: Host Family Recruitment: Recruit host families in accordance with EF policies. Develop and execute host family recruitment strategies. Host Family Management: Serve as main point of contact for host enquiries, providing excellent customer service. Student Support: Check in on student's satisfaction throughout their stay, and ensure they feel safe, comfortable, and supported. Safeguarding: Take responsibility for the health and safety of all students, always adhering to EF policy and procedures. Crisis & Conflict Resolution: Work directly with host families and students to solve problems, manage crisis situations. Cross-Team Collaboration: Liaise with EF’s international sales offices and school staff regarding student logistics, welfare, and disciplinary matters. On-Call Duties: Share responsibility for emergency phone coverage with other permanent staff. Representation: Attend local fairs and events as a representative for EF Cape Town. What We Are Looking For: Full Fluency in English (reading, writing, speaking) Minimum Qualification: Bachelor's Degree Minimum Experience: 5 years of operational experience (marketing or customer service related) Microsoft Excel Proficient Someone who is approachable, friendly, and handles challenges with positivity. Organized, solution oriented and able to provide calm support to students and host families. What EF Offers: Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs Free use of EF Hello: a premium Language Learning App Tuition Reimbursement for continued education after 1 year Exciting opportunities for domestic and international career advancement within 2-3 years. #J-18808-Ljbffr



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