Operations Support – Student Accommodation

1 week ago

Cape Town, Western Cape, South Africa Focus Kamoso (Pty) Ltd Full time R250 000 - R500 000 per year

Job Overview

A leading property management division is seeking an Operations Support professional to assist in the administration, technical coordination, and financial oversight of a student accommodation portfolio. The role requires a detail-oriented individual with strong communication, planning, and technical skills to support the efficient management of building assets and service providers.

Key Responsibilities Portfolio Administration

  • Manage and file correspondence, documentation, drawings, reports, and task briefs.
  • Handle internal and external communications professionally.
  • Compile monthly technical services reports and expenditure applications.
  • Utilize software for asset management, repairs, and maintenance cost control.
  • Participate in property management, development, and service provider meetings.
  • Apply HR and industrial relations procedures (Labour Relations Act).
  • Implement company policies, technical specifications, and contract terms.
  • Manage procurement processes nationally.
  • Coordinate audits and submit tenders and proposals for new business.
  • Oversee documentation handover for new developments and upgrades.
  • Maintain and file electrical compliance certificates.
  • Ensure major expenses align with budget timelines.
  • Communicate with stakeholders regarding maintenance and service work.
  • Ensure contracted services meet service agreement standards.
  • Provide reports to Asset Managers and attend monthly portfolio meetings.
  • Assist with day-to-day maintenance issues and service contract audits.
  • Support compilation of expense schedules, ops cost schedules, and national rates.
  • Monitor staff performance and training needs.

Financial Budgeting and Cost Control

  • Assist in formulating and managing annual repairs and maintenance budgets.
  • Update planned maintenance budgets and control expenditures.
  • Manage facilities cost allocation and recovery.
  • Expedite orders and invoices and adjudicate tenders/quotations.
  • Apply expenditure and authority limits procedures.
  • Provide operating cost budgets for new developments.

Technical Support and Service

  • Attend property-related meetings and support new developments and inspections.
  • Liaise with customers regarding service requests and deficiencies.
  • Coordinate with service providers for query resolution and service delivery.
  • Ensure fair use of service providers per company policy.
  • Liaise with local authorities and government departments.

Maintenance of Building Assets

  • Maintain building assets per investment strategy and benchmarks:
    • Mechanical, electrical, civil, structural, security, fire control, garden reticulation, lifts, escalators, and conveyors.
  • Conduct annual building condition audits and due diligence surveys.

Candidate Profile

The ideal candidate will demonstrate:

  • Strong communication and time management skills.
  • Innovative thinking and process adherence.
  • Professional interaction with tenants and landlords.
  • Reliability, transparency, and a positive attitude.
  • Assertiveness and empathy in client and staff engagement.
  • Organizational and planning capabilities.
  • High moral standards and motivation.

Skills and Competencies

  • Communication, planning, organization, and deadline management.
  • Professionalism and leadership by example.
  • Sensitivity to operational and human capital needs.
  • Ability to foster a productive office environment.

Qualifications and Experience

  • Grade 12 (Matric) and a relevant Diploma or Degree in Property Studies.
  • 1–3 years of experience in property management.
  • Proficiency in MS Office and Excel.
  • Strong attention to detail and numerical accuracy.

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