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Desktop Support Analyst

2 months ago

Cape Town, South Africa Network Recruitment Full time
Key Responsibilities:
  • Provide onsite support to resolve daily incidents and fulfill service requests.
  • Utilize the ISM Tool to manage daily tasks efficiently and meet SLAs.
  • Commission and decommission domain and non-domain machines using SCCM according to standard procedures.
  • Deploy software via SCCM.
  • Coordinate and assist with employee desk moves.
  • Offer support for audio-visual setups, video conferencing, printers, and Azure Virtual Desktop (AVD).
  • Document procedures and troubleshoot effectively.
  • Be available for after-hours support when necessary.
What Were Looking For:
  • A passion for technology and an eye for detail.
  • Strong problem-solving skills and the ability to work well under pressure.
  • Excellent communication skills and a methodical approach to tasks.
  • Proficiency in SCCM, Office 365, Windows 10/11, and smart device support.
  • Experience with audio-visual/video conferencing support and printer support.
  • Knowledge of Azure Virtual Desktop is a plus.
Qualifications & Experience:
  • A minimum of 6 years in desktop support.
  • Relevant technical qualifications (Microsoft, CompTIA, SCCM, Azure, AWS).
Why This Role? Join a team that values your expertise and is committed to helping you grow in your career. If youre ready to take on a challenging and rewarding role in IT, we want to hear from you