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Experienced Service Manager
4 months ago
- Ensure high-quality service and timely vehicle repairs.
- Maintain customer satisfaction and retention.
- Train and motivate technicians and apprentices.
- Oversee safe and clean workshop operations.
- Set and monitor service performance and sales targets.
- Manage expenses, reduce job stoppages, and minimize repeat repairs.
- Support frontline staff and handle customer repair explanations.
- Allocate repair orders and assist with diagnoses.
- Conduct quality control inspections.
- Review service invoices, warranty cases, and customer satisfaction reports.
- Develop marketing strategies and cultivate business relationships.
- Ensure compliance with franchisor and dealer guidelines.
- Lead technician meetings, address safety issues, and mentor trainees.
- Handle staff management tasks and submit incentive claims.
- Attend departmental meetings for effective communication.
- Provide feedback to frontline staff on individual customer vehicle parts during WIP meetings and discuss performance against targets in departmental meetings
- Matric (Grade 12)
- Qualified Red Seal Mechanic
- Strong technical skills and knowledge
- Excellent management style
- Workshop Manager experience at a Motor Vehicle Dealership with a stable work track record
- Strong planning and organizing skills
- Strong financial and budgeting skills
- Passion for excellence
- Results-driven mindset
Apply directly now Send your CV to
