Customer Experience Liaison

2 weeks ago

Cape Town, South Africa Bebeecustomerservice Full time

As a Customer Service Agent, you will be the key point of contact between our brand and its customers.This role is ideal for someone who is passionate about delivering exceptional customer experiences, detail-oriented, and able to remain calm under pressure while representing our brand values.You will handle customer inquiries regarding orders, deliveries, returns, and product details, ensuring that all customer interactions are professional, courteous, and aligned with our tone. You will also log customer interactions in CRM software and follow up on unresolved issues, coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges, escalate complex issues appropriately, and provide proactive updates to customers.Key skills required : excellent written and verbal communication skills, experience with CRM or ticketing systems like Zendesk or Freshdesk, a calm, empathetic, and solution-focused personality, Grade 12; diploma in customer service or business admin is a plus, 2+ years of experience in a customer service environment, preferably in retail or e-commerce.We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. #J-18808-Ljbffr

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