Facility Agent

Facility Agent Location: Johannesburg. Position: Full time. Posted today. Application deadline: October 24. Overview Hello Future Facility Agent, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of traditional values. Innovative ideas – it's the magic of our people and culture that sets us apart. Now is the time to imagine your next move with South Africa's number one employer in financial services, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society. Responsibilities Perform monitoring, tracking and analysis of cash flows, transfers and communications between borrower and lenders, and to ensure the loan administration is updated and completed. Provide an administration service that meets time and quality standards and includes reporting and updating of all relevant information. Ensure compliance to legislative and audit requirements and adherence to relevant processes. Produce high‑quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Engage with clients to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management. Manage the growth of active customer account base. Contribute to client service delivery culture through adherence to approved organisational service delivery principles. Resolve customer dissatisfaction / complaints by taking ownership of the problem. Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions. Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions. Establish relationships with relevant individuals and departments in order to deliver on work expectations. Ensure the development, alignment and implementation of end‑to‑end processes within area of accountability for continued process improvement. Adhere to standards and procedures to reduce costs. Identify process improvements to save costs. Apply a customer‑centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships to ensure that the customer is at the centre of the business philosophy, operations and ideas. Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders. Maintain up‑to‑date knowledge of local and global trends. Provide thought leadership and expertise. Assess own performance through seeking timely and clear feedback and request training where appropriate. Develop, encourage and nurture collaborative relationships within the group and/or across the organisational stakeholders. Qualifications You will be an ideal candidate if you: Hold a relevant financial degree. Have 5+ years’ experience in a deal‑management environment. Have previous experience as a Facility Manager (advantageous). Benefits & Opportunities You will have access to: Opportunities to network and collaborate. Challenging working environment. Opportunities to innovate. We can be a match if you are: Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough. Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it. Job Details Applications will not be accepted on or after the closing date of October 24, 2025. Kindly submit applications ahead of the closing date indicated above. EEO Statement All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose it to other parties. #J-18808-Ljbffr