Client Manager

5 days ago


Johannesburg, South Africa wePlace Full time
Job title : Client Manager Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links
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Responsibilities:

  • Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
  • Build and maintain strong relationships with clients, developing a deep understanding of their needs, challenges, and goals.
  • Collaborate with other internal teams to ensure smooth client onboarding and ongoing account management.
  • Identify and capitalize on opportunities to upsell and cross-sell products or services to existing clients.
  • Manage and track client engagement and satisfaction, proactively addressing any issues or challenges that arise.
  • Prepare and present regular reports on client performance and revenue growth to management.
  • Stay up to date with industry trends and best practices to continuously improve client management strategies.
  • Develop and execute client retention and expansion strategies, with a focus on achieving revenue targets and increasing customer lifetime value.
  • Ensure all client communication and documentation is accurate, complete, and compliant with company policies and regulations.

Technical and Professional Expertise:

  • Degree (preferred not required)
  • Some experience in client management or account management.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills, with the ability to manage multiple clients and projects simultaneously.
  • Experience with Excel or Google Sheets.
  • Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail

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