Client Manager
5 days ago
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Responsibilities:
- Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
- Build and maintain strong relationships with clients, developing a deep understanding of their needs, challenges, and goals.
- Collaborate with other internal teams to ensure smooth client onboarding and ongoing account management.
- Identify and capitalize on opportunities to upsell and cross-sell products or services to existing clients.
- Manage and track client engagement and satisfaction, proactively addressing any issues or challenges that arise.
- Prepare and present regular reports on client performance and revenue growth to management.
- Stay up to date with industry trends and best practices to continuously improve client management strategies.
- Develop and execute client retention and expansion strategies, with a focus on achieving revenue targets and increasing customer lifetime value.
- Ensure all client communication and documentation is accurate, complete, and compliant with company policies and regulations.
Technical and Professional Expertise:
- Degree (preferred not required)
- Some experience in client management or account management.
- Excellent communication and interpersonal skills.
- Strong organizational skills, with the ability to manage multiple clients and projects simultaneously.
- Experience with Excel or Google Sheets.
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail
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