Customer Relations Executive

6 days ago

Durban, South Africa Joblink Placement Full time

Our client, an OEM manufacturing company specializing in fasteners and components, is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and grow sales with both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent must have a proven sales track record to manage existing customers and develop new relationships at an executive level, closing deals expeditiously. Responsibilities include: Growing the business division in line with the company's strategy. Strengthening customer relationships by delivering on value propositions and business deliverables. Expanding the customer base into new markets within similar value propositions. Managing costs and improving profit margins while maintaining customer value. Collaborating with suppliers and customers on new business ideas and managing the process to ensure invoiceable line items. Coordinating with operations to exceed customer requirements. Key Performance Areas: Financial performance, including turnover, gross profit margin, and active new business pipeline. Customer satisfaction through delivery of value propositions. Achieving strategic project milestones. Minimum Requirements: Experience in industrial sales and manufacturing, preferably in automotive parts. Experience in developing and executing sales and marketing strategies with team members. Proven success in new market segment growth and product marketing. High internal achievement drive. Appropriate tertiary qualification in mechanical engineering or industrial fasteners. At least 5 years of experience in sales or commercial management. Strong knowledge of automotive manufacturing and engineering sectors is advantageous. Proficiency in Microsoft Excel is preferable. Excellent communication and networking skills. Job Responsibilities: Forecast customer demands regularly and align with business and customer needs. Coordinate to expedite new business deliverables such as sourcing, quotes, and invoicing. Manage sales budgets, expenses, gross profit targets, and inventory levels. Lead efforts to grow revenue by acquiring new clients and opportunities. Deliver contractual sales targets within reporting periods. Create compelling business presentations and proposals. Maintain high-level contacts within client organizations and industry bodies. Develop sales strategies to enhance company performance. Analyze customer activity to identify growth opportunities in value-added products. Maintain a strong presence and command respect in internal and external environments. Regularly contact past, current, and potential clients to explore opportunities. Understand customer markets and production needs to strengthen relationships. #J-18808-Ljbffr

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