IT Support Technician

3 weeks ago

Cape Town, South Africa HR Genie Full time

Offices are based in CT, CBD so you would need to commute into office sometimes however most of clients are situated in Paarl, franschoek area.

Please note they do provide a company car and petrol, however no benefits but do offer 15 days leave and a Basic Salary.

The suitable person will be based in Cape Town, working on client sites/projects in the region. (paarl, franschoek area)

The right person/s should be knowledgeable and experienced working with IT systems such as network and server technology, as well as with typical IT services and systems found in a most business environments. Have good communication and problem-solving skills and being able to work effectively with staff at all levels across an organisation is crucial.

Typical Responsibilities and Requirements:

  • Provide technical support to the site as and when needed.
  • Be an effective problem solver show initiative, professionalism, be a good communicator, be a quick learner.
  • Perform Server Management (Domain, Exchange, AD, File, Print, and Storage) as and when required.
  • Good network understanding ability to work with high end vendor equipment such as Cisco, Ruckus, Extreme, Aruba etc. Assist with network design and capacity planning, including setting up of vlans and other network configurations.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Assist with new server systems, applications, and hardware.
  • Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
  • Prioritize and respond to help desk tickets as appropriate.
  • Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
  • Provide Voip and ISP support.
  • Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
  • Develop and maintain server and network documentation as and when required.
  • Administer equipment, hardware, and software upgrades.
  • Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Perform server and security audits.
  • Perform and maintain system backups and recovery via backup software.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Work with the Cape Town based Technology team at customer sites both remotely and onsite.

Key Experience we are looking for:

  • Five years work experience
  • Has worked at least 2 organisations for 3 years or more. References will be needed.
  • Having some knowledge and understanding of the following will be beneficial: Sohos Firewalls, Cisco, Aruba, Ruckus Switches, Networking/VLANs, Ruckus/Aruba/Ubiquiti wireless networks.
  • Experienced in installing, configuring, and maintaining all manners of Windows and Linux server hardware and associated network equipment.
  • Have some familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.

We are a small, yet dynamic and professional company that offers a high level standard of IT business services to our clients. We are looking for the right people with passion, initiative, vision, ability to work independently and assist the company with its growth strategy this role will be a combination of providing technical support.

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