Customer Service Agent

4 weeks ago

Johannesburg, South Africa Pillango Placements Full time
Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client service is maintained.

REQUIREMENTS
South African citizen.
Code B driver's license and own transport.
Willing to work overtime and be available after business hours and during weekends when required.

QUALIFICATIONS & EXPERIENCE
Senior certificate (NQF 4).
Knowledge of Parcel Perfect.
2 - 3 years' previous customer service experience in a similar role in the logistics/courier/freight industry.

CAPABILITIES & COMPETENCIES
Excellent ability to give attention to detail.
Ability to work accurately at a fast pace.
Good organising and prioritising skills.
Ability to work in a systematic, methodical and orderly manner in order to achieve goals on a consistent basis.
Computer literate, able to work with MS Office.
Good Excel skills.
Excellent typing skills.
Ability to work productively under pressure.
Ability to manage time effectively.
Good communication skills with both internal and external clients.
Excellent proficiency in English (speak, write, read)

KEY PERFORMANCE INDICATORS
Manage discrepancy reports and advising clients of damaged cargo.
Follow up on third party deliveries.
Collections from Local/regional offices.
Problem deliveries, mailing accounts with futile trip charge.
Follow up on outstanding quotes.
Monitor/update customers on special shipments. Know truck arrival times for all branches daily.
Response time to queries must be within 30 min.
Daily reporting on unresolved issues to management and any written complaints received.
Forward possible leads to relevant salesperson in respective regions as well as quotes done for non-account clients.
Run delivery reports by customer as and when required by management.
Assist with data capturing and pod capturing as and when needed.
Obtain daily floor check report from operations and add notes to Parcel Perfect.
Arrange and follow up with agent collections.
Obtain pods from agents from their websites.

NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.

The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.

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