Receptionist

JOB TITLEFront Line Receptionist & Switchboard OperatorJOB PURPOSEThe primary objectives of the Front-Line Receptionist is to welcome all visitors in a professional and friendly manner before notifying the relevant staff member of their arrival. The responsibilities furthermore include answering a multi-line switchboard within the prescribed turn-around time and transferring the calls as accurately and efficiently as possible. General office administration will form part of the Receptionist day to day tasks.RECOMMENDED QUALIFICATIONSACADEMICü Matricü Any further education or training in office management will be an advantageMINIMUM OTHER TRAINING REQUIREDü Computer literate Microsoft Word, Excel, and Outlook. ü Telephone Etiquette and/ or Customer Service related trainingü Exposure to, or work experience within the Short-Term Insurance sphere will be an advantage.MINIMUM YEARS OF FORMAL & INFORMAL EXPERIENCE REQUIREDü At least 2 years relevant work experience in office administration which includes operating a multi-line switchboard.COMPETENCIES REQUIREDü Effective Communication skills (Email and Telephonic Etiquette)ü Ability to communicate in both English and Afrikaans will be highly advantageousü Ability to effectively handle an irate callerü Solution based thinkingü High levels customer service orientationü Logical thinking with good ability to work through "noise"ü Ability to perform without or with limited supervisionü Ability to use own initiative when dealing with out of the ordinary scenariosü Ability to be flexible and adaptable to changeü High levels of self-perception (confidence, self-empowerment, optimism, self-respect). Must have a neat and professional appearance.ü Effective Time management skills. Punctuality is crucial.ü Demonstrate high levels of accountabilityü Ability to build value adding interpersonal relationships with colleagues, managers and brokersü Ability to work well within a teamü Must share in CIBs core values of being driven, reliable, caring, honest, act with integrity, and having a positive attitude.JOB SPECIFIC INFORMATIONKey Performance Areas1. Reception2. SecretarialKey clientsBrokers, internal staff, managers and executives, service providers & policy holdersKEY PERFORMANCE AREAS DEFINEDReceptionü Ensure that all incoming calls are answered within the prescribed "3 rings" turn-around timeü Ensure efficient and correct distribution of calls. Avoid leaving/ abandoning unanswered callsü Ensure that accurate and detailed messages are taken where a recipient of an external call is not availableü 100% Adherence to quality and professional standards required from a telephone etiquette point of view. Ensure that each caller has a pleasant telephonic experience when contacting CIBSecretarialü Correct recording, checking and distribution of all deliveries to CIB/ or CIB staff. 100% adherence to prescribed internal processes and control sheetsü Ensure that all visitors and job applicants are received and welcomed in the most professional and courteous manner. Ensure that the relevant internal host of the meeting is notified of their arrival timeously.ü 100% Adherence to prescribed internal process relating to the sign-in register. All visitors must be signed in and signed as per required security standards.ü Ensure that telephone and roll call lists are updated monthlyü Attend to all ad hoc administrative tasks for other departments as and when required.