Service Liaison
2 weeks ago
Job Description:
This role is part of the Service Liaison team and is primarily responsible for providing first line support to clients by processing their input documents, handling requests for information / queries and problem solving to ensure that BankservAfrica's products and services pro-actively meet client and industry expectations.
**You will engage with the following stakeholders**:
- Internal and External Customers
- Internal Departments
- Regulatory bodies
**Key Responsibilities include (but are not limited to)**:
- Proactive management of requests, queries and incidents - track and drive until completed
- Define, analyse and appropriately escalate problems to ensure issues are resolved to client satisfaction
- Provide CRM Support
- Monthly billing - reporting and monitoring
**QUALIFICATIONS / KNOWLEDGE**
- Business Qualification degree / diploma would be an advantage
- Required Microsoft office suites
- Business writing knowledge
**EXPERIENCE**
- Minimum 3 years’ experience in the payment and financial industry
- BankservAfrica products (EFT, AC, EDO, Card, AVS, ICMS, MNS, etc) and processes
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