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Customer Liaison Agent

1 month ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- The Customer Liaison Agent is required to collect money in arrears or alienated assets from clients in an assertive and professional manner, ensuring every effort is made to rehabilitate accounts before assets are repossessed. The incumbent should strive toward an ideal outcome of the tracing process by re-arranging payment agreements, informing clients that failure to settle the matter amiably will demand further repossession actions as per the Debtors Act. The successful incumbent will need to be "street-wise" in building networks on the ground, and have a sound knowledge of the geographical area to allow for effective, quick tracing of people and goods in a diplomatic and sometimes covert manner.**experience and qualifications**:

- Minimum Qualification - Grade 12 / National Certificate in Commerce
- Preferred Qualification - Diploma Advanced Certificate in Commerce or Criminology
- Experience - One to three years experience in a Debt Collecting role, but preferably in a field capacity with debt tracers or SAPS