Training and Compliance Officer

4 days ago

Johannesburg, Gauteng, South Africa Managed People Solutions Full time
Job title : Training and Compliance Officer | Managed People Solutions | JohannesburgJob Location : Gauteng, JohannesburgDeadline : April 14, 2025Quick Recommended Links
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Responsibilities

  • Ensure that all activities pertaining to the relief of merchandisers within certain areas are executed effectively.
  • Ensure that you are adhering the vehicle SOPs around requirements and vehicle checks.
  • Execution of training requirements across the regions as directed by the relevant line manager.
  • Assistance on Ad hoc projects as per.
  • Effective execution of all audit requirements as direct by the relevant line manager.
  • Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
  • Count and determine stock to be merchandised as per SOP.
  • Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
  • Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
  • Keep shelf and back-up area (e.g. storeroom) clean, tidy, and uncluttered in accordance with housekeeping SOP.
  • Execute merchandising activities as per cycle brief.
  • Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
  • Communicate and upkeep knowledge of product and promotions according to the cycle brief.
  • Effectively record merchandising activities as per standard.
  • Execute calls as per call cycle.
  • Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
  • Communicate and upkeep knowledge of product and promotions according to the cycle brief.
  • Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
  • Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
  • Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client.
  • Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
  • Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
  • Ensure that all escalated queries and challenges are effectively dealt with and resolved.
  • Collect data on competitor activity and submit feedback to line manager timeously.
  • Record relevant metrics and competitor activities as per standard.
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
  • Plan and prioritize, demonstrate abilities to manage competing demands.
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
  • Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
  • Ensure the timeous submission of all required reports and documents within the time frame requested.
  • Manage and take care of company assets including car, laptop, and handheld devices as per SOP.

Requirements

  • Grade 12
  • Diploma / Degree in Sales or Marketing
  • 1-2 years Merchandising experience
  • Driver's License
  • Communication – Written and Verbal
  • Basic Liquor knowledge
  • Basic computer literacy i.e. Word, Excel, PowerPoint
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