O&M Support Technician

3 weeks ago

Germiston, South Africa Staff Solutions Recruitment Full time

Key ResponsibilitiesTechnical Support:Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.Maintenance Planning & Support:Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.Compliance:Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.Customer Service:Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.Candidate ProfileMinimum Qualifications:3 Phase Installation ElectricianWiremans LicenseAdvantageous:Electrical Engineering Diploma or equivalent technical trainingExperience Required:3 to 5 years of hands-on experience in fault finding, solar installations, and system integrationKey CompetenciesTechnical:Proficient in system diagnostics and troubleshootingFamiliarity with SAP, ERP systems, and job-specific platformsUnderstanding of ISO-aligned maintenance practicesKnowledge of production, engineering, and solar operational processesBehavioral:Proactive and solutions-orientedStrong analytical and problem-solving abilitiesFlexible and resilient under pressureExcellent planning, organization, and communication skillsCustomer-focused with a commitment to quality service deliveryCapable of building strong cross-functional relationships

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