Service Consultant
4 weeks ago
About the Role
Santam, a leading general insurance company in South Africa, is seeking a skilled Service Consultant to join their Broker Services North team at the Sandton office.
Key Responsibilities
- Provide exceptional customer service to internal and external stakeholders, including brokers, customers, partners, and suppliers.
- Support Relationship Managers in delivering quality service and addressing customer needs, concerns, and issues.
- Prepare reports and statistics based on risk analysis and communicate with internal stakeholders to provide information and feedback.
- Address unusual and non-standard customer issues, including underwriting and commercial related queries.
- Make task-related decisions within set policies and procedures.
- Research to assist in addressing non-standard underwriting issues.
- Update RM reports and create client profiles for identified risks.
Requirements
- Grade 12 qualification.
- FAIS compliance (120 credits) preferred.
- RE 5 qualification.
- At least 2 years of experience in the short term insurance industry, with at least 1 year in Commercial Lines.
- Proven MS Excel experience essential.
Competencies
- Analytical thinking.
- Information seeking.
- Drive for results.
- Flexibility.
- Initiative.
- Emotional self-control.
- Customer service orientation.
- Self-confidence.
- Teamwork and cooperation.
About Santam
Santam is a large, diversified, and expanding company with a passion for delivering Insurance Good and Proper. We pride ourselves in helping our employees realize their worth and provide opportunities for growth and development.
Turnaround Time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
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