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Claims Specialist
4 weeks ago
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KEY RESPONSIBILITIES
- Provide ongoing Technical and Operational training (technical, claims procedure for existing staff and new appointments) as required.
- Ensure compliance to policies and procedures for training processes.
- Provide on the job training/coaching where required.
- Plan, deliver and evaluate training & development solutions to meet individual and business requirements.
- Implement, deliver, and monitor the training and development plan so that agreed annual training plan objectives are met.
- Monitor and evaluate training provision, against agreed standards and defined business measures, to ensure optimum use of training effort and resources.
- Contribute to the development of the Centre’s training plan and support the identification of training needs and success measures, to ensure optimum use of training effort and resources.
- Keep up to date with internal / external training and development initiatives.
- Develop new training material as per the need from operations.
- Point of Entry to address training and development needs per region.
- Perform as consultant with identified role players internal and external (External subject matter expert, Assessors Manager, Team Managers, CRM’s, Personal and Commercial Lines) per region.
- Establish an effective working relationship between first line Operational Management &Training.
- Support function to Primary allocated Claims Specialist as subject matter expert.
- Provide and communicate claims related information to operations regarding issues that have an impact on the settlement of claims.
- Technical evaluations for new Motor Assessor appointments.
QUALIFICATIONS AND EXPERIENCE
- Minimum requirement: N3 / Matric
- Qualified Motor Body Repairer, Mechanic, or 7 years Panel beating experience
- VDQ would be advantageous
- Driver’s License
- Computer Literate (Word, Excel, Power Point and Santam online)
- 5 years previous experience in adjustment services (Motor Assessor)
- Short Term Insurance Policy Knowledge
- Investigative/ Analytical Experience
SKILLS
- Excellent communication skills
- Stakeholder engagement
- Knowledge of repair process on vehicles
- Presentation skills
- Engineering / Technical jobs
