Head of Operations and Delivery

5 days ago

Pretoria, South Africa WatersEdge Solutions Full time

Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations LeadershipWatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced environments, brings strong service delivery experience, and knows how to scale systems, teams, and client satisfaction together.About the RoleAs Head of Operations and Delivery, you’ll report directly to executive leadership and be responsible for day-to-day operations, service delivery optimisation, and people leadership. You’ll shape operational frameworks, streamline delivery methodologies, and ensure both internal teams and client engagements run efficiently. This role is ideal for a proven operational leader with deep project management expertise and the ability to drive transformation across an organisation.Key ResponsibilitiesOperational LeadershipOversee daily operations and ensure alignment with company objectivesDevelop and implement scalable operational strategies and frameworksMonitor key metrics and report on performance KPIsDelivery ManagementLead the delivery of projects and services, ensuring timelines, quality, and budgets are metWork with project managers to resolve bottlenecks and enhance delivery methodologiesChampion continuous improvement across Agile, Waterfall, or hybrid modelsPeople ManagementLead, mentor, and grow a high-performance operations and delivery teamManage performance reviews, workforce planning, and professional developmentCultivate a culture of accountability, collaboration, and resultsStakeholder EngagementAct as liaison between internal teams, clients, and executive stakeholdersEnsure consistent, high-quality service delivery and client satisfactionSupport the COO in executing company-wide strategic initiativesWhat You’ll Bring10+ years’ experience in operations, delivery, or project managementProven leadership of cross-functional teams in complex delivery environmentsStrong understanding of ITIL, Agile, and delivery governance frameworksEffective stakeholder and client engagement capabilitiesStrong communication and analytical problem-solving skillsRelevant tertiary qualification (e.g., Business, Operations, or similar; MBA a plus)Change management and transformation experienceOrganised, strategic, and results-focusedNice to HaveExperience in SaaS or professional services environmentsFamiliarity with enterprise tools and digital delivery systemsExposure to global client environments or scaling high-growth organisationsWhat’s On OfferLeadership role within a dynamic and innovative businessStrategic influence with executive visibilityOpportunity to build scalable operational frameworks from the ground upHigh-impact work across people, platforms, and processesSupportive, purpose-driven leadership cultureCompany CultureWatersEdge Solutions connects transformative leaders with high-growth businesses redefining their industries. This is a role for someone who thrives on structure, growth, and results—leading with empathy and delivering with excellence. If you have not been contacted within 10 working days, please consider your application unsuccessful. 

  • Head of Operations and Delivery

    5 days ago

    Pretoria, South Africa WatersEdge Solutions Full time

    Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations Leadership WatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced...

  • Head Of Operations And Delivery

    1 week ago

    Pretoria, Gauteng, South Africa Watersedge Solutions Full time R1 200 000 - R3 600 000 per year

    Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations LeadershipWatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced...

  • Head of Operations and Delivery

    2 weeks ago

    Pretoria, South Africa WatersEdge Solutions Full time

    Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations Leadership WatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced...

  • Head of Engineering and Delivery

    1 week ago

    Pretoria, South Africa Mass Staffing Projects Full time

    A well-known and highly sought-after Engineering Consultancy firm is on the lookout for a new Head of Engineering and Delivery. This role is focused on enabling the working Resources Market delivery engine across its locations to be efficient and integrated (labour and productivity).The role focuses on Quality Engineering and Engineering Delivery. The role...

  • Head of Delivery Services

    5 days ago

    Pretoria, South Africa Medical Protection Society Full time

    **Job Introduction**: The purpose of the role is to lead Delivery Services - South Africa in providing excellent Claims and Cases service for members in country which is trusted and valued and provides fair treatment and outcomes. This will be achieved by working closely with the UK teams and aligning with the wider MC&C and Business Development and...

  • Head of Platform Operations

    3 days ago

    Pretoria, South Africa Ad Talent Full time

    Who we are: A leading technology services company specialising in infrastructure, platform and application operations. We help clients achieve secure, scalable and high-performing digital environments through our AIOps Evolution Framework. What we are looking for:  Head of Platform Operations What you will do:  Develop and implement the Platform Operations...

  • Campus Deputy Head

    4 days ago

    Pretoria, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head of Operations

    4 days ago

    Pretoria, South Africa Financial Sector Conduct Authority Full time

    The Ombud Council is a regulatory body established under the Financial Sector Regulation (FSR) Act, 9 of 2017. It has a statutory mandate to exercise oversight over financial sector ombud schemes to ensure that financial customers have access to affordable, effective, independent, and fair alternative dispute resolution processes for complaints about...

  • Delivery Coordinator

    3 weeks ago

    Pretoria, South Africa Peopleworth Full time

    At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview We are seeking a Delivery Coordinator to join our Employer Group for a three-month fixed-term contract. This role...

  • Head of IT Operations

    2 days ago

    Pretoria, South Africa Fempower Personnel Full time

    Gauteng , Tshwane (Pretoria) (Market related) Our client in the Legal Sector, has an opportunity available for Head of IT Operations in the Pretoria area. **Requirements**: - Bachelor’s degree in computer science or related field. - Certifications on the following: - MCSE or equivalent - Cisco certified - ITIL - Information Security (CISSP, CISM) -...