Head of Operations and Delivery

2 weeks ago

Pretoria South Africa WatersEdge Solutions Full time

Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations Leadership WatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced environments, brings strong service delivery experience, and knows how to scale systems, teams, and client satisfaction together. About the Role As Head of Operations and Delivery, you’ll report directly to executive leadership and be responsible for day-to-day operations, service delivery optimisation, and people leadership. You’ll shape operational frameworks, streamline delivery methodologies, and ensure both internal teams and client engagements run efficiently. This role is ideal for a proven operational leader with deep project management expertise and the ability to drive transformation across an organisation. Key Responsibilities Operational Leadership Oversee daily operations and ensure alignment with company objectives Develop and implement scalable operational strategies and frameworks Monitor key metrics and report on performance KPIs Delivery Management Lead the delivery of projects and services, ensuring timelines, quality, and budgets are met Work with project managers to resolve bottlenecks and enhance delivery methodologies Champion continuous improvement across Agile, Waterfall, or hybrid models People Management Lead, mentor, and grow a high-performance operations and delivery team Manage performance reviews, workforce planning, and professional development Cultivate a culture of accountability, collaboration, and results Stakeholder Engagement Act as liaison between internal teams, clients, and executive stakeholders Ensure consistent, high-quality service delivery and client satisfaction Support the COO in executing company-wide strategic initiatives What You’ll Bring 10+ years’ experience in operations, delivery, or project management Proven leadership of cross-functional teams in complex delivery environments Strong understanding of ITIL, Agile, and delivery governance frameworks Effective stakeholder and client engagement capabilities Strong communication and analytical problem-solving skills Relevant tertiary qualification (e.g., Business, Operations, or similar; MBA a plus) Change management and transformation experience Organised, strategic, and results-focused Nice to Have Experience in SaaS or professional services environments Familiarity with enterprise tools and digital delivery systems Exposure to global client environments or scaling high-growth organisations What’s On Offer Leadership role within a dynamic and innovative business Strategic influence with executive visibility Opportunity to build scalable operational frameworks from the ground up High-impact work across people, platforms, and processes Supportive, purpose-driven leadership culture Company Culture WatersEdge Solutions connects transformative leaders with high-growth businesses redefining their industries. This is a role for someone who thrives on structure, growth, and results—leading with empathy and delivering with excellence.   If you have not been contacted within 10 working days, please consider your application unsuccessful. 

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