Customer Success Executive
4 weeks ago
About the job Customer Success Executive Customer Success Executive(UK Hours) R20k - R30k/month Key Responsibilities: Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance. Following up on leads and maintaining proactive communication to maximise conversion rates. Liaising with customers and solicitors / professional firms to chase outstanding documents and progress applications. Managing the collation of applications and supporting documentation to convert enquiries into completed applications for review by the underwriting team. Handling a large quantity of enquiries / applications at different stages, maintaining accurate records and providing regular updates on application status to all parties Guiding customers through the application process and ensure a smooth transition to underwriting Updating senior members of the team on a regular basis on the status of applications across a large number of cases in the application workflow. Keeping borrowers and solicitors updated about the status of applications Collating executed documentation Qualifications & Experience: Strong communication with excellent written and verbal communication skills, including the ability to speak to solicitors at large law firms Excellent organisational skills and attention to detail Ability to communicate appropriately with potentially vulnerable clients Ability to communicate/ manage rejecting cases to both clients and solicitors directly Ability to multitask and prioritise effectively Ability to manage a large number of cases Ability to work under pressure and handle variable workloads Ability to become a subject matter expert in probate & family law lending A can-do attitude and someone who thrives in a busy and fast paced environment Ideally 2 years+ experience, ideally within complex lending, financial services or the legal sector Experience in partnerships a bonus. Experience in litigation is helpful, but not a prerequisite Adaptable to change and being able to pivot in a fast-moving environment Competitive Salary (Based on experience) #J-18808-Ljbffr
-
Customer Success Executive
3 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
-
Customer Success Executive
9 hours ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
-
Customer Success Executive
2 weeks ago
Cape Town, Western Cape, South Africa NielsenIQ Full time R250 000 - R500 000 per yearJob DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....
-
Customer Success Executive
2 days ago
Cape Town, South Africa Boldr Full timeThis is an education technology company, specializing in digital textbook and monograph provision for universities, libraries, and other higher education institutions. As a Customer Success Executive, you will be working directly to support the Customer Success Manager with our UK client base. This role will give you the unique opportunity to shadow an...
-
Customer Success Executive
2 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success ExecutiveBe the trusted voice connecting clients to solutions in a high-impact legal finance spaceCape Town Hybrid (3 days in office) | R35 000 - R40 000 per monthAbout Our ClientOur client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've provided...
-
Customer Success Executive
2 days ago
Cape Town, South Africa Energy Capital & Power Full time**Company Description** This role serves as the crucial link between the operations and commercial teams, ensuring seamless coordination and delivery of sponsor and exhibitor obligations. The position plays a central part in driving customer satisfaction and successful event execution by bridging internal departments with client-facing activities. **Job...
-
Customer Success Executive
2 weeks ago
Cape Town, South Africa ThinnPro Consulting cc Full time**Customer Success Agent - Job Spec** **--------------------** **Title: Customer Success Agent** **Team: Customer Experience** **Reporting To: Head of Customer Success** **--------------------** **Overview** Customer success management is at the heart of our operations team. Our core function is to onboard our customers efficiently and quickly while...
-
Customer Success Executive
1 week ago
Cape Town, South Africa NielsenIQ Full time**Customer Success** The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions. The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers. Their...
-
Customer Success Executive
4 weeks ago
Cape Town, South Africa NielsenIQ Full timeJob Description Customer Success The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions. The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key...
-
Customer Success Manager
3 hours ago
Cape Town, Western Cape, South Africa Sirion Full time R1 200 000 - R3 600 000 per yearAbout SirionSirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
