Retail Area Manager

1 week ago


Johannesburg, Gauteng, South Africa Ares Holdings Full time
Job title : Retail Area Manager (Gauteng) - Maternity CoverJob Location : Gauteng, JohannesburgDeadline : April 19, 2025Quick Recommended Links
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KEY ACCOUNTABILITIES

The outputs / results / outcomes you are accountable for delivering:

KEY ACCOUNTABILITY 1: PURPOSE, VALUES, CULTURE:

The alignment of all Stores people behind a clear purpose, values and strategy to ensure a consistent Brand-aligned Customer experience.

  • Communicate Business Purpose & Values
  • Communicate and drive Retail strategies and operational goals
  • Ensure that all stores people have a clear and consistent focus
  • Drive consistent, Brand-aligned customer satisfaction
  • Morale
  • Commitment
  • Alignment
  • Work quality
  • Focus
  • Culture.

KEY ACCOUNTABILITY 2: RETAIL OPERATIONS:

Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures.

  • Ensure that all operational activities support an efficient, easy Customer experience
  • Ensure that facilities, equipment, tools, systems, security and physical environment is conducive to optimum performance
  • SOP's in place
  • Adherence to SOP's
  • OHSA adherence
  • Legislative Compliance
  • Audit Reports
  • Quality of on-site work
  • 'Housekeeping'
  • Customer experience
  • On-site cost control
  • Ensure that Stores SOP's are well and consistently communicated
  • Facilitate appropriate technical/functional training
  • Ensure that Store managers have the requires tools to manage well
  • Facilitate effective engagement between Stores & HO
  • Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
  • Ensure that the necessary occupational health & safety regulations are adhered to
  • Submit weekly & monthly reports as required
  • On-site loss management

KEY ACCOUNTABILITY 3: PEOPLE:

Ensuring that the performance and productivity of people is optimized.

  • Ensure that stores are well staffed and that contingencies are in place
  • Ensure role clarity and effective goal-setting
  • Drive in-store Training Programme to build front-line capability
  • Monitor the application of the 'HR Value Chain' & adherence to people-related SOP's
  • Submit weekly and monthly reports as required
  • In-store Product knowledge
  • Level of Customer service
  • HR Metrics
  • Retention
  • Role accountability
  • Performance & productivity
  • Adherence to HCM SOP's, including BCEA, LRA, EEA, WCA, etc.

KEY ACCOUNTABILITY 4: FINANCIAL MANAGEMENT:

Ensure that the key financial indicators reflect good stores health.

  • Manage financial performance parameters, goals and targets
  • Drive Country plan for Area
  • Drive revenue, quantity, margin and operating income targets
  • Submit weekly and monthly reports as required
  • Ensure that the relevant regulatory / statutory requirements are adhered to e.g. VAT, Employee PAYE, etc.
  • EBITDA
  • ROGA
  • PBT
  • Income Statement health
  • Balance Sheet
  • Audit Reports

KEY ACCOUNTABILITY 5: SALES & MARKETING:

  • Growing market share through the retention of existing customers, acquisition of new customers and the maximization of their spend.
  • Brand management
  • Key customer relationship management
  • Public relations
  • 'Ambassadorship'
  • Implement promotional initiatives as required
  • Ensure that VM standards are adhered to
  • Ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping
  • Customer feedback
  • Customer retention
  • Customer base growth
  • Productivity of product segments
  • In-store product knowledge
  • Overall visual impact of stores

REQUIREMENTS:

  • Grade 12 or equivalent
  • 2 – 3 years experience in a similar position
  • Driver's license code B
  • Must have your own reliable vehicle
  • Tertiary qualification (Advantageous)
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