IT Administrator
2 weeks ago
We are looking for an IT Administrator to join our team in Cape Town.
The role will include remote support and joint working with the project or specialist teams.
The Associate Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations.
**Responsibilities**:
- Troubleshoot and fix IT hardware including PC's, laptops, printers, servers.
- Troubleshoot, diagnose and fix most Microsoft technologies as well as other third party systems.
- Get involved with senior engineers to deliver complex projects.
- Possibility to travel abroad and work between offices for short periods.
- Technical Experienced in Windows Server (2003/2008/2012/2016) and Desktop operating systems (XP, Windows 7, 8 & 10) in-depth troubleshooting, build, design, implementation and migrations including AD.
- In-depth troubleshooting, build, design, implementation and migrations.
- Excellent AD knowledge and experience. Must be able to demonstrate confident administration.
- Knowledge and experience in structured networks, switches, wireless, firewalls and internet
routers etc.
- Firewall build and implementation advantageous.
- Proven experience with various hardware platforms
- HP, Dell, SonicWall, Raid etc.
- 2nd line troubleshooting, build, design and implementation.
- Excellent understanding of technologies such as Active Directory, TCP/IP, DNS, DHCP, IIS, VPN, GPO, Server Roles, etc.
- Mac experience advantageous.
- The aptitude and willingness to learn new software packages, systems and solutions.
- Experience with working in multiclient environments.
Other skills:
- Strong organizational skills, be able to prioritize varied workloads and work to strict deadlines.
- Detail orientated, self starter and excellent time management skills.
- Excellent customer facing, communications and phone skills
- Enthusiastic, ability to motivate others and a positive willingness to get involved.
Qualifications and experience required
- A minimum of 2years 2nd Line hands on experience in an IT Desktop/Server support role
- Bachelor's degree in Computer Science, Information Systems, Engineering, or MCSE/MCP/CCNA certification or qualifications are desirable
- Logical approach to problem solving
- Excellent interpersonal skills with good time management
- Proven customer service & communication skills
- Microsoft AZURE experience, AZ104 & AZ900 desirable
- O365 experience
What do we offer you?
- Pension contribution
- Health care cash plan
- Birthday lunches
- Fun Fund
- Many more...
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