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Manager (Admin)

1 month ago

City of Tshwane Metropolitan Municipality, South Africa TWK Agri Full time
Job title : Manager (Admin)Job Location : Gauteng, PretoriaDeadline : March 10, 2025Quick Recommended Links
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Job Summary:

  • The Admin Manager is responsible for overseeing and managing the administrative functions, underwriting processes, and claims handling within the organisation.
  • This role involves ensuring efficient operations, maintaining compliance with industry standards, and providing leadership to the administrative, underwriting, and claims teams.

Responsibilities and Duties:

  • Supervise daily administrative operations to ensure smooth workflow and efficiency
  • Develop and implement policies and procedures to enhance operational effectiveness
  • Manage budgets, prepare reports, and ensure optimal allocation of resources
  • Coordinate with other departments to support organisational goals and objectives
  • Oversee the underwriting process to ensure accuracy, compliance, and risk assessment standards
  • Develop and review underwriting guidelines, policies, and procedures
  • Monitor underwriting performance and implement strategies to improve efficiency and effectiveness
  • Ensure proper training and development of underwriting staff
  • Manage the claims process, ensuring timely and fair resolution of claims
  • Develop and enforce claims handling procedures and policies
  • Monitor claims metrics and implement improvements to reduce loss ratios and enhance customer satisfaction
  • Oversee complex and high-value claims, providing expertise and guidance as needed
  • Lead, mentor, and motivate the administrative, underwriting, and claims teams
  • Conduct performance reviews, provide feedback, and create professional development plans
  • Foster a collaborative and positive work environment
  • Ensure ongoing training and development opportunities for team members
  • Ensure compliance with regulatory requirements and industry standards
  • Develop and implement risk management strategies
  • Conduct regular audits and reviews to maintain compliance and identify areas for improvement
  • Ensure high levels of customer satisfaction by overseeing customer service standards and resolving escalated issues
  • Develop and implement customer service policies and procedures
  • Monitor customer feedback and implement improvements based on insights

Qualifications and Skills:

  • Matric / Grade 12
  • FAIS accreditation as per the FSCA requirements
  • RE certificate
  • Minimum 5 years' short term insurance experience
  • Minimum 5 years’ commercial insurance experience
  • Minimum 2 years' management or Team Leader experience
  • Proven experience in a leadership role with strong management and team development skills
  • In-depth knowledge of underwriting processes, claims handling, and insurance regulations
  • Excellent analytical, problem-solving and decision-making skills
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels

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