Junior POS Support Specialist

4 weeks ago

Johannesburg, South Africa MARANG-A-KHANYA Full time
  1. 1. POSITION DESCRIPTION

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION

POS (POINT OF SALE): Drive Point of Sale (POS) systems functionality and support in achieving the Groups overall strategic objectives. Understand and adhere to Famous Brands POS methodology, and framework

  • POS Portfolio: Ensure that the POS portfolio across all brands is managed to ensure uniform POS installation, efficient transmission of information to store level, management of internal POS database management and technology support where needed.
  • Technical: Drive the resolution of technical issues experienced with all POS systems, along with new software releases. Provide technology support when integration with POS systems is required. Understand the relevant applications within the tech environment that are integrated with the POS systems. Remain abreast of key trends and developments relevant to POS environments.
  • POS Databases: Management of outsourced POS databases, where applicable
  • POS Vendors: Act as a liaison between the Franchise network and POS Vendor for support escalations. Guide the resolution process.
  • Adhoc Investigations: Assist with adhoc investigations (exception-based reporting).

MENU MANAGEMENT: Utilise the Menu Matrix to drive efficiencies within the teams output.

  • Menu Management Tool: Create and maintain menu matrixes across all Brands. Continuously focus on improving the pricing process, striving for optimal efficiency. Ensure that controls are in place for all menus and recipe maintenance in accordance with the Flowcharts provided by the Brand.
  • Recipes & Costings: Create the recipes, calculate Cost of Sales (COS), Gross profit (GP%), provide RSP recommendation and run cost impact analysis.
  • Gross Profit Margins: Analyse and report Gross Profit as required by Brand.
  • Menu Pricing: Participate in and support price change discussions at National Franchisee Forums and overseeing annual menu pricing process. Produce successful menu launches bi-annually, inclusive of accurately captured input costs and RSP.
  • POS Briefs: Ensure menu and promotion POS Briefs are completed and sent through to the POS Vendors and 3rd party delivery partners timeously.
  • Sign Off: Ensure physical, online, POS databases menu and promotion compliance to brief.
  • Reporting & Analysis: Prepare and deliver monthly, weekly, adhoc, GP analysis, Audit requirements.

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION

POSI UPLOADER: Monitor the receipt of daily transaction files from all restaurants (FB Connect)

  • Business Errors: Responsible to fix all Business errors in error logs. Implement control to mitigate business risk and eliminate the number of error files.
  • Master data: Responsible for the integrity of the data that comes through the POSI uploader, by ensuring that Dimension Manager is kept up to date.

SPECIAL PROJECTS: Consumer facing Tech Projects linked to POS integrations.

  • Support in the execution of all Consumer Facing Tech Hub projects.

HAPPY HIGH PERFORMING PEOPLE:

  • Ensure that the core mission, vision, and values of Famous Brands are always executed.
  • Celebrate success amongst the team.
  • Develop and maintain strong stakeholder relationships and deliver mutually established goals.

FAMOUS BRANDS VALUES: Living the Famous Brands Core beliefs as follows:

  • Growth: We are passionate about challenging, developing, and growing our people, brands, and partners
  • Quality: We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers
  • Innovation: We encourage our employees to develop new ideas whatever their job area put a strong focus on supporting our partners and supporting cross-cultural and cross-functional exchanges
  • Speed - We bring a sense of urgency to the timeous meeting of realistic deadlines
  • Agility: We embrace change and adapt to evolving market conditions, while delivering with ease, to stay ahead of our competitors
  • Integrity: We build trust by doing the right thing, even when no one is watching
  • Humility: We stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated


  1. 2. JOB EVALUATION CRITERIA

EDUCATION AND EXPERIENCE

FORMAL EDUCATION

  • Matric essential
  • Hospitality Degree or Equivalent

EXPERIENCE

  • 1 2 years experience in POS functionality (Cloud-based)
  • Extensive knowledge of POS testing strategies
  • Experience maintaining POS systems
  • Experience and knowledge of food cost calculations
  • Experience in a multi-channel or Omnichannel environment

GENERAL COMPUTER LITERACY

  • Advanced knowledge of Microsoft Excel & PowerBI
  • Good understanding of database structures and rules
  • Good understanding POS infrastructure and integration

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