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Pos Administrator
2 weeks ago
Job Requisition Details and Talent Acquisition contact
- Req: Role: POS Administrator
- TA Consultant: Lebohang Monate
Job Family
- Administration, Operations and Facilities
Career Stream
- Administration, Transactional Processing and Production
- Leadership Pipeline
- Manage Self: Technical
Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals
Responsibilities:
- Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
- Troubleshoot technical problems (i.e. nondialup devices) and work with POS vendors on issues needing assistance.
- Coordinate equipment and maintain inventory.
- Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
- Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
- Ensure a good understanding or system functionality and processes by liaising with applicable staff.
- Capturing and maintaining POS database.
- Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Essential Qualifications
- NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- NQF level 4 or higher in Banking, or ITrelated field
- Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled.
Preferred Certifications
- Diploma: Financial Management / Diploma in Business Administration
- Minimum Experience Level 3 years' Administrative and Data Capturing experience.
- Previous experience in offering Technical Support telephonically would be an advantage.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
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