Support Specialist

3 weeks ago


Johannesburg, South Africa WePlace Full time

Gauteng, JHB - Northern Suburbs
- Market - Related Annually Basic Salary

Our client, one of South Africa’s Largest Bank’s is looking for a Support Specialist to join their dynamic team.

**Purpose Statement**:
- Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E- Channels.-
- Log and track E-Channels incidents on Jira.-
- Oversee small system and/or operational improvements resulting from user and client queries.**Experience (Minimum)**:

- 2 - 3 Years proven experience in providing technical support to departments dealing with client queries
- Ideally have understanding and working experience of SQL to look up and correlate databases
- Escalation processing, Isolation and Problem solving
- Report writing
- Provides feedback daily to junior and senior management levels
- Handling helpdesk by taking and escalating calls
- Understanding finance industry background working with helpdesk environment
- Basic understanding of CRM, accounts systems, integration, understanding middleware
- Understanding incident management tool g., ITSM.

**Qualifications (Minimum)**:

- Grade 12 National Certificate / Vocational

**Knowledge (Minimum)**:
Must have working knowledge of:

- IT systems development processes
- Formal report writing
- Trend Analysis
- S-track

**(Ideal or Preferred)**:
Ideal Working knowledge of:

- Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices)
- Previous experience working with ELK stack and Kibana, Jira
- SQL, proven experience (basic)

**Skills**:
- Communications Skills-
- Interpersonal & Relationship management Skills-
- Analytical Skills-
- Problem solving skills- Attention to Detail
- For more information please contact:

- Bianca Burger



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