Current jobs related to Desktop Technician - City of Tshwane Metropolitan Municipality - FSCA South Africa
-
Help Desk Technician
3 days ago
Rustenburg Local Municipality, South Africa Career Choice CC Full timeAbout the RoleAs a Help Desk Technician at Career Choice CC, you will play a vital role in providing technical support to our team members. Your primary responsibility will be to respond to technical issues reported by employees and resolve them efficiently.Key ResponsibilitiesProvide first-level technical support for all computer-related issuesTroubleshoot...
-
Technical Support Manager
3 days ago
Province of North West, South Africa Ascent People Ltd Full timeThe role of the Technical Support Manager involves overseeing the delivery of technical support services to external customers. The successful candidate will have experience in incident management and will be responsible for resolving customer issues through product knowledge and technical investigation.Key responsibilities include developing trusted...
-
Senior Technical Advisor
3 days ago
Province of North West, South Africa Ascent People Ltd Full timeJob DescriptionAscent People Ltd is seeking a skilled Senior Service Desk Consultant to join our team. The successful candidate will be responsible for providing technical support and leading the development of a service desk function.Key ResponsibilitiesProviding technical support and resolving customer issues through investigation and product...
-
IT Service Delivery Manager
3 days ago
Province of North West, South Africa Ascent People Ltd Full timeService Desk Consultant JobWe are looking for a skilled Senior Service Desk Consultant to join our team at Ascent People Ltd. The successful candidate will be responsible for providing technical support and leading the development of a service desk function.Key ResponsibilitiesProviding technical support and resolving customer issues through investigation...
-
Technical Support Specialist
3 days ago
Province of North West, South Africa Ascent People Ltd Full timeJob OverviewAscent People Ltd is seeking a skilled Senior Service Desk Consultant to lead the development and implementation of an exceptional service desk function. The ideal candidate will have extensive experience in incident management, ITIL framework utilization, and product support.Key ResponsibilitiesProvide technical support and resolve customer...
-
Province of North West, South Africa Ascent People Ltd Full timeIT Service Desk Manager – Incident Management Location: North West Industry: IT Salary: £40000 - £50000 per annum + Pension, Medical, Gym Posted: 13/02/2024 Description IT Service Desk Manager, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – Warrington – 50K (hands-on, not...
-
Senior Service Desk Consultant – 50K
3 days ago
Province of North West, South Africa Ascent People Ltd Full timeSenior Service Desk Consultant – 50KLocation: North WestIndustry: ITSalary: £40000 - £50000 per annum + Pension, Medical, GymPosted: 19/02/2024DescriptionAre you a Senior Service Desk Consultant who can kick-start a service desk function for a software vendor? Are you ITIL trained? Do you have experience in Incident management?A global tech client is...
Desktop Technician
1 month ago
- Jobs by Location
- Job by industries
Purpose of the Job:
- To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager.
Key Performance Areas:
- Manage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.
- Respond to calls on ICT Call Centre telephone system.
- Log, categorise, prioritise and route service tickets on the ICT incident management platform.
- Respond to incidents and service requests and ensure that they are successfully finalised and update stakeholders accordingly.
- Identify, analyse, troubleshoot and resolve computer problem affecting user’s ability to perform business functions.
- Install, configure, modify and delete user settings according to the FSCA operating standards on new and existing user computers.
- Setup and configure application clients on new and existing user computers.
- Monitor application processes and availability.
- Create new user and computer profiles and retire old users and computer profiles from the user computers.
- Escalate application related queries to other ICT departments whilst adhering to approved governance frameworks.
- Manage, maintain and support of the audio-visual equipment in the boardroom and all collaboration solutions.
- Provide management of the FSCA printer services in the FSCA environment.
- Install and configure security end point protection and mail encryption solution and ensure that they are always set up as per the FSCA’s policies and principles.
- Liaise with external vendors to resolve incidences and problems whilst observing governance.
- Participating in team meetings, team discussions and workshops.
- Undertake research to investigate improvement of service support to the FSCA
Other Key Competencies:
- The candidate must demonstrate the following skills and attributes: Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience with Windows or Linux or Mac OS environments. Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude.
- FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
- Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
- A National Diploma in IT or Computer Systems or equivalent. A+ or N+ITIL Foundation certification.
- Minimum 1-2 years of Desktop Support Experience.
- ICT jobs
