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Support Admin Consultant
4 weeks ago
- Matric or NQF equivalent qualification is essential
- MUST be able to speak AFRIKAANS AND ENGLISH
- Customer support and call Centre training will be an advantage
- Financial qualifications/certificate preferred.
- Superior Excel experience (Statements, VLOOKUP's, Pivot tables etc)
- PASA certification or payment training will be an advantage
- To provide operational support in: customer administration; extract of management information and compiling of reports and customer support
- Assisting clients with queries and support
- Assisting internal staff with queries and support
- General administrative support
- Onboarding merchants onto the necessary platforms
- Create, update and maintain support processes
- Compiling of management reports
- Administrative support for applications and cancellations
- Data capture and dissemination
- Completion of relevant process checklists (daily, weekly, monthly)
- External and internal training
- Updating statistics and reports
- To update the CRM system after every customer engagement
Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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