Motor Admin Consultant

4 months ago

Pretoria, South Africa Santam Full time

OPPORTUNITY

Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Centurion. WHAT WILL YOU DO

The purpose of this position is to follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
Escalating MBR Non-Compliance to CRM, to facilitate the process.
Completing outstanding information on Audawatch.
Create and amend tasks on Abuntex Integrated claims
Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
Post Support on BPM and RSS.
Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets
QUALIFICATIONS AND EXPERIENCE

Matric
Fully computer literate (MS Office)
Any previous claims handling, pre-support and or post support experience is advantageous
Knowledge of Abuntex and BPM will be an advantage
SKILLS

Ability to verify and interpret policy and appraisal detail
Good communication skills
Telephonic skills
Ability to handle conflict and negotiate
Business ethics COMPETENCIES

Problem solving.
Information Seeking
Producing creative solutions.
Adapting to changing circumstances.
Performing under pressure.
Deciding & initiating action.
Teamwork and cooperation
Customer Service Orientation WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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