Learner Retention Coordinator

Found in: Talent ZA 2A C2 - 2 weeks ago


Johannesburg, South Africa TalentCru Full time

A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Learner Retention Coordinator in Gauteng

The primary requirement for this position will be to plan, organise, control, and coordinate all learner placements and/or administrative aspects relating to the workplace hosting of identified learnerships.

  • A relevant NQF 5 qualification or equivalent thereof
  • Previous administration and learnership experience advantageous
  • Own vehicle and driver’s license

Support the induction process:

  • Ensure learners are informed of the induction
  • Induct learners on the Code of Conduct
  • Arrange relevant work readiness training

Academy Support

  • Check learner attendance daily and give feedback to the Academy Coordinator.
  • Collect and check learner attendance registers, leave forms and notes on a weekly basis and complete attendance register checklist.
  • Assist with Learner HR administrative tasks.
  • Receive and check training material delivered by supplier and distribute to facilitators.
  • Assist with ordering staff stationary. 

Assessment Centre Maintenance 

  • Maintain Assessment centres according to QMS.
  • Keep assessment centre neat and organized.
  • Ensure all files comply with QA requirements (i.e. sticker system).
  • Ensure access to assessment center is controlled and all files removed are logged.
  • Sign out PoE files to appointed Assessors and Moderators.
  • Archive all documentation after external moderation.

On-going management of hosting relationship

  • On-going learner management
  • Attendance -  ensure there is a system/ process in place for timeous reporting on attendance
  • Learner discipline -  Follow up on learner disciplinary issues and ensure they are resolved as per the client’s HR requirements with the help of the SDM
  • Pscyo-social support - Arrange for learner’s support when necessary
  • Support workplace mentors on client sites including up-front and on-going coaching
  • Site sensitization (reasonable accommodation)
  • Behavioural observations support
  • Logbook support
  • Regular site visits
  • Attend client and host employer meetings as required
  • For Academy Sites
    • Once site has been approved and Statement of Work has been signed, hand over to Academy Supervisor who will be responsible for learner management
    • Quarterly site visits
    • Adhoc support where required

Reporting on learner progress:

  • Document Site supervisor feedback
  • Record Learner attendance progress according to client specifications
  • Take pictures and/or document learners performing tasks where necessary

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